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Banner Health Support Coordinator Case Management ALTCS in Tucson, Arizona

Primary City/State:

Tucson, Arizona

Department Name:

Customer Care

Work Shift:


Job Category:

Clinical Care

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you’re ready to change lives, we want to hear from you. Apply today.

The Case Management Aide ALTCS position partners with the Case Management Team to provide administrative support

Schedule: Full time; day shift / Monday-Friday; 8:30AM - 5:00PM

In office position at: Banner Corporate Tucson: 2701 E. Elvira Rd.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Health Network (BHN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BHN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.


This position provides clerical and administrative support to Case Manager teams, performing tasks involved in processing new member enrollments as well as other tasks related to case management. It requires maintaining a high degree of confidentiality on all sensitive protected health information.


  1. Receives and processes new ALTCS members, completing all tasks necessary to fully activate the member’s enrollment into the program. This includes contacting gathering information from the member, staffing members with the Case Management Supervisor to determine priority level and Case Manager assignment. Prepares new Member Welcome kits.

  2. Creates and maintains electronic and physical member case files and team data. Prepares New Member Welcome Kits.

  3. Completes data entry and word processing, preparing a wide variety of case management member documents (e.g. service authorizations, correspondence, memos, forms and legal documents, a variety of notifications to AHCCCS); inputs member and other information into appropriate databases.

  4. Prepares, collates and distributes correspondence and reports from rough drafts, editing grammar, punctuation, or spelling as needed. This includes completing or handling recurring department projects or one-time projects, as directed by supervisor.

  5. Screens telephone calls and directs to appropriate parties. Serve as back up to Case Manager phone calls when Case Manager not available.

  6. Schedules team meetings, prepare agendas and take meeting minutes.

  7. Works under general supervision. Confers with supervisor on any unusual situations. Must be highly organized, detail oriented, and flexible. Able to communicate effectively and professionally with a diverse population, showing sensitivity and respect for diverse values and cultures. Able to work well on a multidisciplinary team and have excellent time management skills. Knowledge of general office practices and procedures; computer office applications, systems and programs. Knowledge of medical terminology desired.


High school diploma/GED or equivalent working knowledge.

The position requires a proficiency level typically achieved with 3 years of experience in healthcare.

Requires an understanding of medical terminology. Must demonstrate effective communication skills, human relations skills, strong organizational and time management skills and flexibility in responding to multiple demands.


Bilingual, preferred in some assignments.

Additional related education and/or experience preferred.

DATE APPROVED 02/26/2017

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.