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Banner Health Patient Financial Advocate in Tucson, Arizona

Primary City/State:

Tucson, Arizona

Department Name:

Billing Customer Service-PBI

Work Shift:


Job Category:

Revenue Cycle


Independently provides financial counseling to patients in a personal interview at the point-of-service to obtain applicable patient financial and demographic documentation. Provides guidance to Patient Services staff to help manage patient flow throughout the intake process. Identifies potential Patient Financial Assistance & payment arrangements through internal or external patient financing programs. Acts as an advocate by providing information and support to help patients navigate the financial aspect of their laboratory services. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.


  1. Advocates with patients during site intake process; appointment scheduling, registration (which includes entry of patient demographic information into Quanum), and assessment of patients’ financial ability. On an as-needed basis, determines ability to pay, advises patients on insurance benefits, explains financial liability, collects payment, negotiates payment arrangements, secures financing, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility.

  2. Acts as a patient advocate & uses knowledge of internal processes and assistance programs for the purpose of patient education and referral.

  3. Responsible for the accurate and timely verification of insurance benefits, to include: contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, commercial health plans and self-pay processes. Communication may occur in-person, in writing or via phone.

  4. Maintain appropriate documents, reports and records in order to comply with all relevant internal compliance, billing and organizational policies and procedures, as well as all applicable state, federal and local laws.

  5. Provides relevant guidance to the site staff & informs site personnel on new & revised processes as they relate to the patient intake and payment collection process.

  6. Establishes & maintains courteous, supportive and cooperative relations with patients and site personnel. Serves as a primary resource to patients and resolves patient concerns to include insurance and billing questions.


  • High School diploma or equivalent.

  • Two (2) years’ of related experience in medical billing or in a healthcare/clinical laboratory setting.

  • Two (2) years’ of customer service experience in a customer facing role.

  • Order entry experience with entering insurance/billing information.

  • Must be able to work weekends.


  • Associate’s Degree in related field.

  • Additional experience in medical billing and/or in a healthcare setting.

  • Extensive knowledge of clinical laboratory operations.

  • Additional experience in insurance collections including resolution of denials and the filing of claim appeals.

  • Advanced working knowledge of Xifin.

  • Comprehensive knowledge of ICD-10 coding, CPT coding, HCPCS coding, modifiers, and government and commercial payer guidelines.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment.