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Robert Half International Front Desk Representative in Tucson, Arizona


Our client, in downtown Tucson, is looking for a Front Desk Representative. The Front Desk Representative is a professional and customer service focused team member who has the capacity to be a Brand Ambassador. The Front Desk Representative is the “face” of the firm for all clients and is responsible for the first impression we make. The Front Desk Representative is friendly, approachable, confident, perceptive, and disciplined. The priority of this position is to provide exceptional customer service and make every client and visitor feel comfortable and valued.

Manage a heavy volume of calls from leads, potential new clients, and existing clients

Build sustainable trusting relationships with clients through effective and proactive communication

Develop and maintain proficiency in all information systems and databases, both internal and external, that must be used to properly perform the duties of this position. These include, but are not limited to, Clio (Manage and Grow), LMS, PACER (EC/CMF), Arizona state criminal database, ICE and EOIR information systems.

Identifying and assessing clients’ needs to effectively address their concerns.

This includes:

o For prospective clients, educating on why and how the client offers the solution to their problem

o For existing clients, focus on maintaining the trusting relationship between the client and the firm by providing exceptional client service

o All action must be performed timely, and clearly communicated to the proper firm employees, in addition to being clearly documented in Clio Grow and Clio Manage

Maintain professional work environment at reception; greet, welcome, and announce clients and visitors to the firm

Keep front desk, lobby, kitchen and conference rooms clean and presentable with all necessary materials (business cards, forms, paper, envelopes, etc.)

Ensure that kitchen area is kept clean and neat

Answer and route incoming calls from EXCs to the appropriate legal support staff

Conduct lead intakes and properly schedule consultations in a timely manner

Review and explain consultation process to leads and PNCs to ensure realistic client expectations

Schedule detention visitation for attorneys by 3pm each day

Manage Lead Pipeline and communicate effectively about lead developments with Client Services Representative and Business Development Manager (BDM)

Update PNC tracking spreadsheet in a timely manner

Provide appointment confirmation and reminder emails, texts, and phone calls to PNCs and EXCs

Follow up via email, text, and phone with unconverted leads

Meet regularly with CSR, BDM, Firm Administrator, and Managing Partner to review lead conversion performance, and discuss potential process adjustments to improve lead conversion

Effective communication with clients’ pre-consult to positively impact originations

Process payments and cash handling

Assist in post-hire gold standard client engagement: answer calls, warmly receive them as walk-ins, provide all appropriate information and connect them to their assigned paralegal

Interpret for Spanish speaking clients and staff as needed

Cross train as back up to Front Desk Representative 2 and Client Service Representative in their absence

Perform other clerical duties such as filing, photocopying, and faxing.

Update multiple outlook calendars and schedule meetings

Please submit your resume to today!


Required Education and Experience

Communication Skills – requires exemplary communication skills, with the ability to deal with all levels of staff with tact, and professionalism.

Organization Skills – requires excellent organization skills, the ability to be able to view tasks in order of priority.

Customer Service – service oriented with demonstrated ability to adapt/respond to different types of personalities and challenging situations.

Minimum of one year of administrative experience with increasing responsibility.

Advanced computer skills, including proven proficiency in MS Office Produ

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $14.04 - $16.03 / Hourly

Location: Tucson, AZ

Date Posted: October 8, 2020

Employment Type: Temporary

Job Reference: 00220-9502716151

Staffing Area: Office u0026 Administrative