Omni Hotels Front Desk Agent | Part Time, Full time in Tucson, Arizona
Tucson National Resort
Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.
The Omni Tucson National Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.
As a Front Desk Agent, you will work in a fast-paced environment where you will share your love of customer service and the greater Tucson area with our guests. In addition to checking guests in and out and providing excellent service, you will have fun while maintaining four star/four diamond standards.
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document any guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Generate, print and distribute daily and weekly reports
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Announce arriving guests over the radio
Are you able to do the following?
Provide exceptional customer service.
Clearly and pleasantly communicate in English both verbally and in writing.
Effectively collaborate with coworkers in and outside of your department.
Think clearly, quickly and make concise decisions.
Organize and follow up.
Work well under pressure.
Handle stressful situations.
Stand for prolonged periods of time.
Work varying shifts
Occasionally work overnight
Example proficient computer Skills
Do you have the following?
Fluency in a secondary language (preferred, not required).
Previous hotel/resort front office experience.
If yes, apply today and learn why Omni is an excellent place to grow your skillset and advance your career.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
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Posted Date3 weeks ago(11/6/2020 3:22 PM)
Category (Portal Searching)Front Office Operations