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Aerotek Customer Service/collections Representative in Tucson, Arizona

Job Description:

Performs collection follow-up on insurance outstanding balances; identification of claim problems and resolution; standards within compliance of government and managed care contract terms.

Expectations:

• Performs follow-up on outstanding insurance balances within required time frame. Obtains confirmation of payment or required documentation.

• Documents all actions taken on appropriate systems so that is clearly communicated process for resolution.

• Makes appropriate number of calls based on assigned payer.

• Handles and resolves incoming correspondence within 5 days of receipt and updates system

• Initiates appropriate review and supporting documentation for denials within payer specific guidelines.

• Professionally handles all incoming calls from customers including returning the calls and expediting requests in a timely manner.

• Displays competency in health care billing requirement/follow up. Maintains current knowledge regarding assigned/related area by keeping up to date on communication, newsletters and resource information within department.

• Accepts responsibility, maintains confidentiality and performs routine assignments independently.

• Must be a team player and able to work with a very dynamic team and a lot of change.

• Conforms to department dress code policy and wears ID badge. Adheres to scheduled work hours, attendance/tardiness policy. Demonstrates proficiency at hospital wide and/or department specific computer software and technology. Displays competency in the use of department equipment, all computer software, fax, telephones and copy machine.

Pay: $14.50-$17 an hour (based on experience)

Skills:

collections, past due accounts, delinquent accounts, medical terminology, call center, revenue cycle, coding, cpt coding

Top Skills Details:

collections, past due accounts, delinquent accounts, medical terminology, call center

Performance Expectations:

o Excellent interpersonal skills required to communicate with direct staff and internal/external customers.

o Must possess excellent time management and organizational skills.

o Demonstrated critical thinking, creativity, problem solving and decision-making skills.

o Must have six (6) months experience in a hospital or medical facility setting, OR have taken a minimum of one college or certificate program course that would provide basic understanding of billing and coding.

• Administrative Skills:

o Excellent interpersonal skills required to communicate with direct staff and internal/external customers.

o Must possess excellent time management and organizational skills.

o Demonstrated critical thinking, creativity, problem solving and decision-making skills.

Attendance- can't miss a day in the first 3 months of work

Work Environment:

In Office

M-F

8-4:30 pm (can take a hour or 30 minute lunch)

have their own cubicle, open floor plan, large break room

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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