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Brightside Customer Care Representative | Mental Health Care in Tucson, Arizona

Brightside Customer Care Representative

Around 20% of Americans experience anxiety and/or depression each year, yet fewer than half get care and only a fraction of those who receive care get even ?minimally adequate? treatment.

Brightside (www.brightside.com) offers expert, best practice, personalized medication and therapy for depression and anxiety, from the comfort of home. We use over 100 data points about each patient and our PrecisionRx tool to determine the medication that?s best, then closely measure and monitor at each step, adjusting medication and dose until it?s just right.

We?re getting phenomenal results: 83% of Brightside members experience a clinically significant symptom reduction and 60% achieve remission levels within 12 weeks. Our mission is to deliver life-changing depression and anxiety care to everyone who needs it.

We?re looking for a Customer Care Associate to help support daily member interaction activities, including telephone and email inquiries. Works directly with members to resolve all non-clinical service questions or issues. Responsible for ensuring all incoming member inquiries are addressed in an accurate and efficient manner.

Schedule: 9-5 PST Saturday, Sunday and 3 other week days of your choice. Must be willing to work Saturday & Sunday.

If you?re a great fit for this role, you:

  • Have customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup

  • Have a service mindset - you put yourself in other people?s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members

  • Are a proactive problem solver

  • Can take initiative and thrive in a semi-structured and dynamic work environment

  • Are an effective oral and written communicator without feeling flustered when challenged

  • Are passionate about helping mental health care patients obtain access to care

  • Driven to have a positive impact

  • Have a BA/BS degree (preferred)

What You'll Do:

  • Support day-to-day customer care operations including taking phone calls and responding to emails

  • Solve routine and complex issues; escalating member issues to the appropriate teams

  • Cover weekend phone and email support, escalating or triaging issues as needed

  • Answer incoming questions from potential customers promptly and thoroughly

  • Display active listening and patience to all existing and potential customers

  • Interact effectively with various teams to provide assistance and information

  • Check and respond to voicemail messages that come outside of operating hours

  • Process, track, and organize incoming and outgoing faxes

  • Perform additional duties as required

Details of Position:

  • We offer a flexible work environment - work and life should fit well together and leave plenty of time for you to do the things that are important to you.

  • This position is full-time, 5 days a week, but must cover Saturdays and Sundays. The other 3 days can be selected by the candidate hired.

  • Competitive market compensation, based on experience.

  • Offer full healthcare benefits

  • Company equity

  • Unlimited Vacation

Who We Are:

  • We are a team of digital health veterans passionate about changing the way people get depression treatment

  • We are user-focused, empathetic, and design-driven

  • We are uncompromising in our clinical standards

  • We are data-driven and evidence-based

  • We are a team that appreciates balance, diversity, and happiness

  • We are people who have seen depression up close, whether ourselves or with people we love, and who want to make an impact

You can learn more about us on our website (https://www.brightside.com/) and by reading our story (https://www.brightside.com/why-we-created-brightside/) .

Brightside is an equal opportunity employer. We believe that diversity improves our working environment and our ability to offer a high-value service to our customers.

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