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Bureau of Land Management Contact Representative in Tucson, Arizona


Explore a new career with the BLM - where our people are our greatest natural resource. This position is located in Tucson, Arizona. Information about Tucson and the surrounding area can be found at We expect to fill 1 vacancy at this time; however, additional positions may be filled from this announcement if they become available.


Primary contact representative responsible for providing factual information to the public regarding the Bureau of Land Managements (BLM) multiple resource management programs and services.

Provide information regarding public land and/or recreation resources (campgrounds, hiking, etc.) including map and pass sales.

Provides general information concerning office operations to the public and others (orally and in writing); answers questions via phone, email or other to provide public support.

Serve as collections officer and processes receipts and refunds.

Performs general office clerical work including written correspondence, answering phones, maintaining office records and files, time and attendance, travel, and mail collections and distribution.

Ensures proper application of Bureau policies and provides assistance to ensure that customer needs are met effectively and efficiently.

Provides information on procedures to be followed in filing and processing of applications on the various uses of lands and mineral resources, including data and

eligibility requirements.

Research and respond to a variety of inquiries from the public regarding BLM programs, land status and ownership, recreational opportunities, mining claims, permits, and like issues.


Conditions of Employment


In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.

To Qualify for the GS-05 grade level: One (1) year of specialized experience equivalent to GS-04 in the Federal service. Specialized experience is further defined as: Accomplishing routine support tasks in a busy office environment, providing routine information to the public and internal customers by phone, email, and in person, preparing written correspondence, using automation systems, maintaining files and related materials -OR- Completed four (4) years of education above high school in any field for which high school graduation or the equivalent is the prerequisite. -OR- An equivalent combination of the experience and education described above.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements of the closing date of the announcement. Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of public information documents may be required. Work Environment: Work is performed in an office building that requires normal safety precautions.


Additional Information

DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Career Transition Assistance Plan (CTAP)/lnteragency Career Transition Assistance Program(ICTAP): CTAP provides eligible surplus and displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. Information about CTAP/ICTAP eligibility is available from OPM's Career Transition Resources website at CTAP or ICTAP. If your agency has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration or that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) This vacancy is within your CTAP/ICTAP eligibility; 2) You apply under the instructions in this announcement; and 3) You are found well qualified for this vacancy. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of CTAP/ICTAP eligibility, or a copy of your separation personnel action form. CTAP and ICTAP eligibles will be considered well qualified if they fall within the Well or Best Qualified categories on the rating criteria for this position. SELECTIVE SERVICE: Male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. To register or verify your registration go to the Selective Service System at Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee. The official worksite for the selectee is the duty station identified in this vacancy announcement. The selectee will typically report to this duty location on a regular and recurring weekly basis. The selectee may be allowed to telework with supervisor approval. This announcement is being advertised concurrently under number AZMP-21-10937652-MAD, for status candidates and special hiring authority eligible. You must apply to each announcement separately if you wish to be considered under both recruitment methods. This is a Bargaining Unit position. BLM may use certain incentives, currently offered by the Federal government, to attract high quality applicants. If you are unable to apply online or need to fax a document, you do not have in electronic form; view the following link for information regarding an Alternative Application