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Anthem, Inc. Business Analyst II in Tucson, Arizona


SHIFT: Day Job

SCHEDULE: Full-time

The Business Analyst II is responsible for translating basic business needs into application software requirements.

Primary duties may include, but are not limited to:

  • Potential work from home with 1-2 days in office per month

  • Develop, improve, and maintain team and individual KPI reports using Excel, databases, and other resources and data sources.

  • Provide report analysis comparing results to business goals, identify trends, and recommend best practices.

  • Documentation of data pulls and analysis system processes and procedures.

  • Initiate system access request for new hires and new system implementations and solve any system access issues that arise with Benefit Consultants including phone access and functionality.

  • Stay connected with IT and data areas to represent the team and collaborate on enterprise resources and changes to find solutions to improve processes.

  • Collaborate with manager and Benefit Consultants on improvements or corrections needed to Salesforce processes and functionality.

  • Works with programming staff to ensure requirements will be incorporated into system design and testing.

  • Submit tickets for required field changes or additions or functionality changes to Salesforce.

  • Actively support and role model Anthem's desired culture and behaviors to ensure we achieve our strategy, uphold our mission, reach our vision, embody our core values, and transform our culture.

  • Knowledge of workforce management, ACD Phone systems, and Salesforce a plus.


  • Requires a BA/BS and minimum of 3 years related business analysis experience, or any combination of education and experience, which would provide an equivalent background. For URAC accredited areas the following applies:

  • Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a sensitive position work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions.

  • Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions.

  • Experience with Workforce Management analytics preferred

  • Strong Excel skills required

  • Strong database reporting and analysis skills required

  • Ability to work with IT to gain access and use various programs and applications required.

  • Knowledge of Salesforce application a plus.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at

An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.