Anthem, Inc. Business Analyst II in Tucson, Arizona
SHIFT: Day Job
The Business Analyst II is responsible for translating basic business needs into application software requirements.
Primary duties may include, but are not limited to:
Potential work from home with 1-2 days in office per month
Develop, improve, and maintain team and individual KPI reports using Excel, databases, and other resources and data sources.
Provide report analysis comparing results to business goals, identify trends, and recommend best practices.
Documentation of data pulls and analysis system processes and procedures.
Initiate system access request for new hires and new system implementations and solve any system access issues that arise with Benefit Consultants including phone access and functionality.
Stay connected with IT and data areas to represent the team and collaborate on enterprise resources and changes to find solutions to improve processes.
Collaborate with manager and Benefit Consultants on improvements or corrections needed to Salesforce processes and functionality.
Works with programming staff to ensure requirements will be incorporated into system design and testing.
Submit tickets for required field changes or additions or functionality changes to Salesforce.
Actively support and role model Anthem's desired culture and behaviors to ensure we achieve our strategy, uphold our mission, reach our vision, embody our core values, and transform our culture.
Knowledge of workforce management, ACD Phone systems, and Salesforce a plus.
Requires a BA/BS and minimum of 3 years related business analysis experience, or any combination of education and experience, which would provide an equivalent background. For URAC accredited areas the following applies:
Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a sensitive position work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions.
Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions.
Experience with Workforce Management analytics preferred
Strong Excel skills required
Strong database reporting and analysis skills required
Ability to work with IT to gain access and use various programs and applications required.
Knowledge of Salesforce application a plus.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com.
An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.