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UnitedHealth Group Behavioral Health Care Advocate - Tucson, AZ in Tucson, Arizona

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You have high standards. So do we. Here at UnitedHealth Group, this includes offering an innovative new standard for care management. It goes beyond counseling services and verified referrals to programs integrated across the entire continuum of care. That means you’ll have an opportunity to make an impact on a huge scale - as part of an incredible team culture that’s defining the future of behavioral health care.

As a Behavioral Health Care Advocate you will be responsible for case management and utilization review of behavioral health and substance abuse cases. You'll have a direct impact on the lives of our members as you recommend and manage the appropriate level of care throughout the entire treatment plan.

If you are located the Tucson, AZ area, you will have the flexibility to telecommute* as you take on some tough challenges. This position also includes some field work.

The hours for this position are Monday - Friday, 8 am - 5 pm.

Primary Responsibilities:

  • Focus on initial inpatient admission for psychiatric and chemical dependency patients

  • Make patient assessments and determining appropriate levels of care

  • Obtain information from providers on outpatient requests for treatment

  • Determine if additional clinical treatment sessions are needed

  • Administer benefits and review treatment plans

  • Coordinate benefits and transitions between various areas of care

  • Identify ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas

You’ll find the pace fast and the challenges ongoing. We’ll expect you to achieve and document measurable results. You’ll also need to think and act quickly while working with a diverse member population.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master's Degree in Psychology, Social Work, Counseling or Marriage / Family Counseling, Licensed Ph.D., or an RN with 2+ years of experience in behavioral health

  • Licenses must be independent, active and unrestricted in the state of Arizona

  • 2+ years of experience in a related mental health environment

  • Live in the Tucson, AZ area

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Experience in an inpatient setting

  • Dual diagnosis experience with mental health and substance abuse

  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

  • Experience in a managed care environment

  • Knowledge of insurance benefits, including Medicaid and Medicare

  • Knowledge of local and state community resources

  • Familiarity with AHCCCS and Division of Developmental Disability standards

Discover a diversified health services and innovation company where data, technology, people and action combine to make great things happen every day - and where every day is another opportunity to do your life’s best work.(sm)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Care Manager, Case Manager, Care Advocate, Social Worker, Therapist, Counselor, Mental Health, Behavioral Health, Managed Care, Substance Abuse, SUD, Inpatient, Outpatient, LP, LPC, LCSW, LMFT, RN, Registered Nurse, Tucson, Arizona, AZ, Telecommute, Telecommuter, Telecommuting, Work From Home, Remote, WFH

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