Centene Corporation Supervisor, Behavioral Health Professionals in Tempe, Arizona
Directly supervises job performance of Behavioral Health Professionals, Behavioral Health Technicians and other call center agents. Works with management team to monitor, guide and direct daily clinical operations of call center. Delegates projects, coaches staff and manages workflow. Resolves complex issues. Assist Call Center Management Team. Assumes clinical and administrative on call duties with other management team staff for 24/7 call center.
Directs staff in daily operations of call center
Develops and monitors call center schedule to ensure adequate coverage
Serves as liaison to internal and external customers to problem solve issues
Makes clinical decisions when consulted by call center staff
Participates in training and orientation of new staff; provides ongoing education
Provides documented clinical supervision for designated staff
Promotes recovery concepts and inspires hope
Oversees quality review of documented behavioral health assessments and interventions.
Bachelor’s degree in Behavioral Health or related area. Master’s degree preferred. 3+ years experience in Behavioral Health. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects. Experience in managed care environment and/or call center preferred.
Must have one of the following: Licensed Professional Counselor (LPC); Licensed Associate Counselor(LAC), Licensed Clinical Social Worker (LCSW); Licensed Master Social Worker (LMSW), Licensed Marriage and Family Therapist (LMFT); Licensed Psychologist; Licensed Independent Substance Abuse Counselor (LISAC). Registered Nurse with the specialty in adult psychiatric and mental health nurse.LifeShare:
Licensed behavior health professional in applicable states or Psychologist. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. TITLE: Supervisor, Behavioral Health Professionals LOCATION: Tempe, Arizona REQNUMBER: 1222700 COMPANY: Clinical & Care Management POSITION TYPE: Both