Aerotek Remote Customer Support Supervisor | in Tempe, Arizona
As a Supervisor on our Marketplace Operations Team, you will oversee a team of trained support staff. This role appeals to you because you're a leader, operator, and problem solver. You'll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
NOTE: This role is located in Tempe, AZ and will require the ability to flex to off hour shifts such as mornings, evenings, weekends and holidays.
Lead a team of motivated individuals who are focused on customer success
Improve our internal tools, and offshore agents to provide high-quality support
Establish and manage your team to individual and team goals and objectives
Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
You are an owner, always looking for opportunities to better your work product
You are comfortable making tough decisions that balance the trade-off between quality and quantity
You have a Bachelor's degree or equivalent experience
You have 2 year or more of people management or team lead experience
You have a mind and talent for process improvement
You have experience inputting data and using data to influence your decisions
You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Location: Tempe, Arizona
Posting ID: 7311160
Pay Rate: Up to US$60000 per year
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.