Conduent Payment Services Program Manager / EBT Project Manager in Tempe, Arizona
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
*Position is a "Work From Home" Position (anywhere, US)*
This position is responsible for overseeing the implementation and ongoing client relationship/solution management of Electronic Payment Systems (EPS) for state and local solutions including the implementation and ongoing management of Electronic Benefits Transfer (EBT) for Supplemental Nutritional Assistance Program (SNAP) or Women, Infant & Children (WIC) and related financial programs.
Essential Job Functions:
Provides leadership implementing and managing new and existing EPS state or contracts with varying degrees of complexity. Oversees the project/relationship from initiation through delivery, interfacing with customer stakeholders and EPS business and technical resources.
Strategically focused and responsible for client satisfaction, maintaining communication and overall management of the client relationship.
Identifies and executes opportunities to grow the client relationship/business while focusing on delivery of current contract products
Ensures program operates within budget and in accordance with contract requirements.
Identifies areas of continuous improvement and opportunity for cost savings and performance efficiencies
Primary customer interface for all aspects of the project and ongoing contact relationship.
Prepares and manages project implementation plans/schedules, project budget, and profit and loss.
Conducts onsite visits throughout the implementation to assess project status, assist in solution build, and to provide education and support.
Works with customers to troubleshoot system functionality issues.
Builds key performance indicators and reports for customers.
Analyzes data received from customer/system to troubleshoot system problems/operation.
Other related duties as assigned.
Education, Skills and Qualifications
Bachelor degree or 5+ years of equivalent work experience, preferably in computer or payments related field. Minimum of 5 years experience in implementing and managing large scale complex implementations as project or program manager.
Experience in Electronic Payment Card (EPC), Electronic Benefits Transfer (EBT), SNAP Programs, Electronic Child Care (ECC) OR Electronic Women, Infant, and Children (EWIC) preferred.
Experience with Prepaid Card (MasterCard/Visa) solutions for State & Local Government.
Strong organizational skills including the ability to plan, direct, organize, prioritize, and control business operations.
Project Management Certification (PMP)
Knowledge of Microsoft Word, Excel, PowerPoint, and Project software
3 - 5 years of managing complex client relationship experience with a preferred emphasis on citizen customer care environments.
5+ years of high level government work experience and/or business development experience a plus
Knowledge of Microsoft Word, Excel, PowerPoint, and Project software
Experience with budget and/or P&L management responsibilities.
Excellent coaching, counseling and facilitation skills
Ability to work independently with only general management direction
Demonstrated strong organizational, multi-tasking, and interpersonal communication skills along with proven negotiation and client relationships skills.
Up to 25% travel requirement associated with this position
Job Track Description:
Requires experience in a professional, sales, or technical area through formal education.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Uses areas of expertise to achieve results with teams or self-guided.
College or university degree required.
Requires specialized depth and/or breadth of expertise.
Interprets internal or external business issues and recommends best practices.
Solves complex problems; takes a broad perspective to identify innovative solutions.
A self-starter, with guidance in only the most complex situations.
May guide functional teams or projects.
Progression to this level is typically restricted based on business requirements.
- Requires in-depth understanding in own field and broad knowledge of other disciplines.
- Anticipates business challenges and recommends improvements.
Impacts the achievement of customer, operational, project, or service goals.
Work is guided by functional policies.
- May drive functional teams or projects with moderate resource requirements, risk, and/or complexity.
Guides others to solve complex problems.
Requires conceptual and innovative thinking to develop solutions.
- Communicates difficult concepts and negotiates with others to adopt a different point of view.
Responsible for integrated service offerings across accounts.
Participates in defining strategy clients and portfolio leaders.
Drives the overall account performance to meet SLAs, adhere to metrics, and accomplish account performance goals.
Leads innovation and efficiencies of opportunities, applying process improvements and new systems.
Drives the management of staff through coaching, addressing people matters, and identifying development needs.
Manages the client relationship ensuring customer satisfaction.
Responsible for the successful implementation and execution of the business continuity plan (BCP).
Engages with client managers to discuss program success metrics and program issues.
Demonstrates subject matter expertise in at least one domain area in the service offering.
Performs other duties as assigned.
Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .