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Aerotek Patient Care Representative - $16.75-$17.75/hr in TEMPE, Arizona

Looking for Patient Care Representatives for pharmacy management company in Tempe!

Will be handling 80+ inbound calls a day from members looking to sign up for mail order pharmacy services. More details included below!

Start: 6/29

Pay: $16.75/hr, $17.50/hr with pharm tech license $17.75/hr bilingual

Location: Tempe

Schedule: Must be available to work Mon-Fri between 5a-6p and Saturday between 7a-3p.

This position is fully onsite, must be able to commute to office and work full time in-office


This patient service representative is working with a subsidiary of a pharmacy benefit manager. Company goal is to make it as easy as possible for their customers by working with your health plan and pharmacy to provide timely and essential information about their medicine, including how to take it correctly, potential side effects, any lower-cost drug options, and more.

The Patient Service Representative will be handling inbound calls from any current, former and future patients or families. They will be responsible for handling inbound calls from patients that are looking to sign up to receive mail order service and potentially purchase a prescription to be delivered. If the patient is a current or former member, the PSR will enter the patient’s information into the proprietary system, Patient Care Module, and the required information, such as name, DOB, address, previous prescriptions, doctor, etc., for service will be prepopulated. The PSR is required to verify all information provided and change whatever is incorrect or out of date. Once the information is verified, the PSR will then ask for the patient’s payment information, credit card, debit card, bank account, etc., and enter it into the system to be processed. The order will then be sent to the order processing department to be filled and mailed out to the patient. If the patient is new, the PSR will be responsible for working with the patient through a “New Patient Enrollment Form” and enter the information needed for service into the company system and process payments for service.

In addition to patient registration calls, the PSR will be responsible for entering refill requests and testing claims for proper authorization. The PSR will not type any prescriptions or work with them in detail. The PSR will verify the correct prescription number and then file a digital refill request. All prescription modification is done in the Order Fulfillment department in the back of the building. The PSR will not be responsible for making decisions on Prior Authorization’s either. They will be checking to make sure the claim was processed and approved before entering the order for delivery.


Customer Service Representative, Inbound Calls, Call Center, Contact Center, Pharmacy Benefits Management, CSR, Customer Service, Data Entry, Order Entry, Insurance Verification, Mail Order, Payment Processing, Healthcare, Order Processing, Pharmacy Technician, Pharm Tech, CPhT, Medication Refill

Top Skills Details:

Customer Service Representative, Inbound Calls, Call Center, Contact Center,Pharmacy Benefits Management

Additional Skills & Qualifications:

Testing for Submittals:

• Call Center Data Entry

• Call Center Listening:

Must Haves: - At least 1-2 years of Call Center experience - 1+ years of Healthcare/Pharmaceutical customer service experience - Basic Computer Skills Preferred- State and National certificate as a Pharmacy Technician *

The managers are open to looking at candidates with "Similar/ Transferable skills"... If we identify a candidate that is a Rock star that is looking to get into the healthcare field they are open to taking a look at them as well.

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.