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AllianceRx Walgreens Prime Patient Care Advocate - Level 1 in Tempe, Arizona





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Patient Care Advocate - Level 1

Advertising Title:

Patient Care Advocate

About us:

AllianceRx Walgreens Prime delivers maintenance medicines and specialty medicines through its mail service and central specialty pharmacies. Formed in 2017 through a strategic alliance between Walgreens, one of the nation’s largest chain drug stores, and Prime Therapeutics, a leading pharmacy benefit manager (PBM), we offer tools and resources to help patients improve medication adherence, 24/7 pharmacy support for exceptional care. The company is headquartered in Orlando, FL and its pharmacies are accredited by several national pharmacy accreditation services.

Desired qualifications, skills and experience:

Preferred Qualifications

  • Current Pharmacy Technician License/Registration without restrictions in good standing with State Board of Pharmacy if required in the State in which the position is located

EEO statement:

AllianceRx Walgreens Prime is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you'd like more information about your EEO rights as an applicant under the law, please review EEO is Law at and the EEO is Law Supplement at

To view our Pay Transparency Statement, please click here: Pay Transparency Statement at

If you need an accommodation or assistance in using the AllianceRx Walgreens Prime Careers website, please contact us at TA-HRIS-ARXWP-smbag at .

Required qualifications, skills and experience:

Minimum Required Qualifications

  • High School diploma from an accredited school or equivalent GED

  • 1 year work experience

Additional Qualifications

  • Experience in a healthcare, specialty pharmacy, PBM and/or call center setting

  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction

  • Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner

  • Basic skill level with Microsoft suite of programs

Job description:

Patient Care Advocate provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients’ suggestions and complaints.

Job Responsibilities

  • Record and process orders and/or inquiries received by fax, mail, telephone, and/or through patient

  • direct contact

  • Provide timely response to patients’ inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards

  • Provide pricing, availability, and schedules information within established guidelines

  • Receive inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries

  • Coordinate patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition

  • Provide correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism; ensure excellent patient relations are maintained and patient claims and complaints are resolved fairly and effectively

  • Create patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.

  • Contact pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling

  • Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports

  • Complete other stages of the order process as assigned including but not limited to scanning prescriptions, imagine indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations

  • Provide typed documentation of all communications received from calls and provide notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system

  • Other responsibilities as judgment or necessity dictate