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MUFG Union Bank Ops Initiative Coordinator in Tempe, Arizona


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

Reporting to a senior level manager, the Operations Initiatives Coordinator is responsible for managing the Work Order Queue at the division level and attending all IT Queue meetings. The coordinator facilitates the assignment of the queue priorities for the division's work orders and validates significance of work orders. Ensures all Work Orders are properly documented and tracked as well as delivered on time and within budget. Acting as a liaison for the designated OCSG division, the incumbent applies a specific knowledge of the business combined with knowledge of the systems technology capabilities to business problem solving. Manages straight forward, non-complex work requests to include: Process improvements, service or efficiency initiatives, product or system modifications, merger related activities, and other requests as assigned.

Major Responsibilities:

  • 40% Tracks and monitors work order requests, performing regular status updates.

  • Identify and report obstacles or variances that cannot be resolved that would impede the delivery of the project on time and within budget.

  • Liaisons with various areas and resources outside the division/dept; i.e., ITG, for ensuring deadlines are met and conflicts are resolved.

  • Prepare and deliver presentations, participate in meeting with users to define and evaluate business problems.

  • Create and distribute reports; develop and implement statistical spreadsheets.

  • 20%

  • Assists Project Manager(s) in ensuring projects are running smoothly and on time.

  • Monitors project plans for task completion and diplomatically works with team members to keep projects on schedule.

  • Delivers assigned initiatives on time, on budget, and within scope.

  • 20%Utilizes operational and business line knowledge for partnering with business unit managers to understand business needs and provide subject matter expertise on assigned duties.

  • Articulates the line of business needs/requirements including identified solutions within the organization to obtain project buy-in.

  • Identifies appropriate resources to assess risks, controls, and regulatory compliance issues and ensures a documented risk assessment review.

  • 10% Reviews business requirements and obtains appropriate approvals.

  • Coordinates UAT testing and ensures problem resolution of any issues.

  • Conducts and facilitates meetings to resolve business problems and oversee implementation of assigned changes made within the business.


  • Bachelor’s Degree in business, or other equivalent experience preferred. Minimum 1 year leading and implementing change initiatives preferably within a financial services environment, or equivalent work experience.

  • Capable of handling business line initiatives with minimal support.

  • Has demonstrated priority setting, problem solving, negotiating, and conflict management skills.

  • Functional, technical, and operational organization skills required, including the ability to develop strong alliances at all levels within the organization. Sound oral, interpersonal, and written communication skills.

  • Sound decision making skills that demonstrate originality, flexibility, and resourcefulness. Action oriented;

  • Ability to adapt to change and implement quickly based on overall direction and needs of the company.

  • High quantity producer and ability to manage multiple priorities and commitments concurrently.

  • Demonstrated computer skills utilizing applicable PC applications to include Microsoft, Web, and bank related applications. Stay abreast with industry trends.

  • The highest level of integrity, customer focus, and partnership is a minimum standard requirement.

  • Must be a self-starter and can work independently.

  • Ability to coordinate and direct activities of others.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10040623-WD