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Kforce Operations Specialist in Tempe, Arizona

Kforce has a client in search of an Operations Specialist in Tempe, AZ.Key Tasks:

  • Investigate and resolve complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a timely and professional manner

  • Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss

  • Perform advanced account research and problem resolution, including handling escalated calls and complaints

  • Prepare case documents for security and law enforcement agencies

  • Perform excellent customer service with all points of contact including meeting/exceeding service level expectations

  • Assist in the development of more junior level Claims Specialists, as required

  • Possess a strong working knowledge of and adherence to all banking regulations and bank policies and procedures

  • To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours