Work in Arizona Veterans Jobs

Job Information

Cenlar Mortgage Servicing Professional (Customer Service Rep) - 7453 in Tempe, Arizona

This job was posted by : For more information, please see: Are you a Customer Service professional motivated to leverage a customer-centric approach to assist home owners in a highly visible position?


nAs a Mortgage Servicing Professional you will:

+ Handle all levels of mortgage servicing inquiries

+ Use an advanced systems to research and resolve inquiries while continuously providing first call resolution

+ Explain mortgage servicing process information to borrowers

+ Make decisions to resolve customer issues

+ Resolve borrower and client complaints requiring in depth research and provide written explanations of research problems/resolutions

+ Resolve disputes and perform root cause analysis

+ Accurately track and document all communications with customers to provide a detailed history of contact

+ Promote products and services with focus on customer satisfaction and retention

+ Identifies, recommends, and contributes to process improvement

+ Actively contribute to the overall productive and success of your team

+ Take ownership of the customer experience

n In this role you demonstrate: n

+ Understanding of mortgage servicing including, escrow, taxes and payment application

+ Desire to help your peers, your team and department achieve exceptional results

+ Intellectual curiosity and willingness to learn and develop as a mortgage professional

+ Ability to multi-task in a fast paced, highly demanding environment

+ Analytical ability to apply data and information in the resolution of customer concerns

+ Consistency and reliability of performance and presence in the workplace.

n Skills/Experience/Knowledge: n

+ High school diploma or equivalent required.

+ College degree preferred and/or combination of education and relevant job experience.

+ One(1) to Two(2) years of Call Center or Customer Service experience preferred

+ Excellent communication skills both verbal and written

+ Attention to detail and accuracy

+ Problem-solving skills and problem analysis

+ Basic mortgage servicing or mortgage product knowledge preferred

+ Regular, consistent and punctual attendance.

+ Must be able to work nights and weekends, variable schedule(s) as necessary.

*Successful candidates will be assessed and selected based on relevant skills and experience.


n Who is Cenlar? You are! n

Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Mortgage Servicing Professional.

n Benefits and Perks Include: n

+ Employee Ownership

+ A Supportive work environment

+ Genuine Opportunities for advancement

Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

Visit for more details.


nEmpower your career, and apply online today!