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Cenlar Mortgage Servicing Professional (Customer Service Rep) - 7453 in Tempe, Arizona

This job was posted by http://www.azjobconnection.gov : For more information, please see: http://www.azjobconnection.gov/ada/r/jobs/3963079 Are you a Customer Service professional motivated to leverage a customer-centric approach to assist home owners in a highly visible position?

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nAs a Mortgage Servicing Professional you will:





+ Handle all levels of mortgage servicing inquiries



+ Use an advanced systems to research and resolve inquiries while continuously providing first call resolution



+ Explain mortgage servicing process information to borrowers



+ Make decisions to resolve customer issues



+ Resolve borrower and client complaints requiring in depth research and provide written explanations of research problems/resolutions



+ Resolve disputes and perform root cause analysis



+ Accurately track and document all communications with customers to provide a detailed history of contact



+ Promote products and services with focus on customer satisfaction and retention



+ Identifies, recommends, and contributes to process improvement



+ Actively contribute to the overall productive and success of your team



+ Take ownership of the customer experience





n In this role you demonstrate: n





+ Understanding of mortgage servicing including, escrow, taxes and payment application



+ Desire to help your peers, your team and department achieve exceptional results



+ Intellectual curiosity and willingness to learn and develop as a mortgage professional



+ Ability to multi-task in a fast paced, highly demanding environment



+ Analytical ability to apply data and information in the resolution of customer concerns



+ Consistency and reliability of performance and presence in the workplace.





n Skills/Experience/Knowledge: n





+ High school diploma or equivalent required.



+ College degree preferred and/or combination of education and relevant job experience.



+ One(1) to Two(2) years of Call Center or Customer Service experience preferred



+ Excellent communication skills both verbal and written



+ Attention to detail and accuracy



+ Problem-solving skills and problem analysis



+ Basic mortgage servicing or mortgage product knowledge preferred



+ Regular, consistent and punctual attendance.



+ Must be able to work nights and weekends, variable schedule(s) as necessary.





*Successful candidates will be assessed and selected based on relevant skills and experience.

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n Who is Cenlar? You are! n



Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Mortgage Servicing Professional.



n Benefits and Perks Include: n





+ Employee Ownership



+ A Supportive work environment



+ Genuine Opportunities for advancement





Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.



Visit www.cenlar.com for more details.

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nEmpower your career, and apply online today!

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