Cenlar Mortgage Servicing Professional (Customer Service Rep) - 7453 in Tempe, Arizona
This job was posted by http://www.azjobconnection.gov : For more information, please see: http://www.azjobconnection.gov/ada/r/jobs/3963079 Are you a Customer Service professional motivated to leverage a customer-centric approach to assist home owners in a highly visible position?
nAs a Mortgage Servicing Professional you will:
+ Handle all levels of mortgage servicing inquiries
+ Use an advanced systems to research and resolve inquiries while continuously providing first call resolution
+ Explain mortgage servicing process information to borrowers
+ Make decisions to resolve customer issues
+ Resolve borrower and client complaints requiring in depth research and provide written explanations of research problems/resolutions
+ Resolve disputes and perform root cause analysis
+ Accurately track and document all communications with customers to provide a detailed history of contact
+ Promote products and services with focus on customer satisfaction and retention
+ Identifies, recommends, and contributes to process improvement
+ Actively contribute to the overall productive and success of your team
+ Take ownership of the customer experience
n In this role you demonstrate: n
+ Understanding of mortgage servicing including, escrow, taxes and payment application
+ Desire to help your peers, your team and department achieve exceptional results
+ Intellectual curiosity and willingness to learn and develop as a mortgage professional
+ Ability to multi-task in a fast paced, highly demanding environment
+ Analytical ability to apply data and information in the resolution of customer concerns
+ Consistency and reliability of performance and presence in the workplace.
n Skills/Experience/Knowledge: n
+ High school diploma or equivalent required.
+ College degree preferred and/or combination of education and relevant job experience.
+ One(1) to Two(2) years of Call Center or Customer Service experience preferred
+ Excellent communication skills both verbal and written
+ Attention to detail and accuracy
+ Problem-solving skills and problem analysis
+ Basic mortgage servicing or mortgage product knowledge preferred
+ Regular, consistent and punctual attendance.
+ Must be able to work nights and weekends, variable schedule(s) as necessary.
*Successful candidates will be assessed and selected based on relevant skills and experience.
n Who is Cenlar? You are! n
Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Mortgage Servicing Professional.
n Benefits and Perks Include: n
+ Employee Ownership
+ A Supportive work environment
+ Genuine Opportunities for advancement
Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.
Visit www.cenlar.com for more details.
nEmpower your career, and apply online today!