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MUFG Union Bank Mortgage Loan Processing Supervisor Remote/AZ in Tempe, Arizona

Description

Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 150,000 colleagues worldwide, striving to be the most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Summary:

The Loan Operations Supervisor is responsible for supervising the day-to-day activities for one or more sections, departments or functions in Loan Setup, Loan Processing, and/or Loan Closing.

Role Attributes:

Directly, or through subordinate staff, the primary focus of this position is on the day-to-day resolution of complex problems and the execution of transactions. Incumbents are fully experienced professionals and have an in-depth understanding of governing rules and regulations and the implication of processes on other organizations within the department and other divisions in the firm. May have project management, ongoing management responsibilities in their area or may be responsible for leading a process within their function. Interpretation and consistent execution of the operation policies and associated procedures and contribute to their formulation. Responsible for most operational issues, without needing to refer to others and develop creative and innovative solutions where appropriate. Oversees a group of Team Leaders or Senior Staff.

Responsibilities Include:

  • Directly supervising a team of 5 -10 direct reports.

  • Assisting in establishing and maintaining loan cycle times and customer service levels.

  • Implementing and monitoring policy and procedural changes that affect areas of responsibility as determined by the Manager.

  • May communicate with customers on loan status and resolve customer concerns.

Qualifications

Qualifications:

  • 5 to 7 years’ of experience within operations, with 1 to 3 years as a supervisor

  • NMLS Registration is required

  • This position is subject to SAFE Act Registration Requirements.

Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will impact your eligibility for continued employment and may result in your immediate termination.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as a detailed list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to demonstrating the diverse backgrounds, perspectives, and experience of our workforce to build opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: ARIZONA-Tempe

Schedule Full Time

Req ID: 10038888-WD

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