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Royal Communications Consultants Inc Microsoft Teams Administrator in Tempe, Arizona

RCC is a full service IT firm which provides solutions for the development and support of IT infrastructure. We serve a broad range of clients, from large complex enterprises to small and mid-sized companies. RCC is committed to developing IT solutions which enable our clients to achieve their business goals. With over two decades of IT experience, RCC has the skill-set to support all of your IT needs.

LOCAL CANDIDATES ONLY - TEMPE, AZ, ARLINGTON, TX OR CHARLOTTE, NC

CANDIDATES CAN WORK REMOTE - MUST LIVE IN AREA OR WITHIN TRAVEL DISTANCE

Position SummaryWe are looking for an experienced Chatbot engineer who will lead and develop cross-functional Chatbot Services via MS Teams. This includes bringing an idea/concept through design, testing and validation. The candidate must be detail oriented and highly motivated, and they must possess excellent communications skills, strong work ethic, and the ability to thrive in a fast paced, changing, high pressure environment.

Roles and Responsibilities:

  • Partner with teams to identify, explore, and execute solutions to technical problems through a chatbot

  • Iterate, test, and prototype interaction experiences to continuously improve conversation experiences

  • Develop a UX design that is intuitive to drive usage of the chatbot

  • Develop and implement data sources for chatbot to integrate with and achieve accurate solution suggestions that drive end user confidence

  • Help develop and execute our conversational chatbot strategy

  • Identify business opportunities to increase usability

  • Lead workshops for client education

Required Skills

  • Bachelor?s Degree in Computer Science or 3+ years experience.

  • Chatbot integration inside MS Teams is a must

  • Strong problem solving and desktop troubleshooting skills

  • Strong oral and written communication skills, including presentation skills

  • Ability to tie in multiple systems for seamless integration

  • Large organization experience would also be preferred so scalability while remaining stable is key.

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