Centene Corporation Lead Behavioral Health Professional in Tempe, Arizona
Monitor real time call flow and provide guidance and direction to behavioral health call center personnel to ensure call metrics and standards are met or exceeded according to operational policies and procedures.
Coordinate and manage workflow processes during assigned call center shifts and escalate issues requiring real-time actions to designated supervisor.
Analyze and advise supervisor of personnel and workflow issues and recommend suggestions or solutions.
Develop and implement standardized processes in collaboration with supervisors that address callers’ needs and enhance positive outcomes in the areas of customer service, quality standards, and contractual requirements.
Assist in post training activities, act as a resource for staff questions and provide assessments of staff progress and competence to trainers.
Perform concurrent quality audits and provide feedback and coaching on strategies to achieve improved performance.
Experience/Experience: Bachelor’s degree in a behavioral health or clinical related field or equivalent experience. Master’s degree preferred. 3+ years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Experience with multiple system applications including call center and/or health care databases. Call center and lead/supervisory experience preferred.
License(s)/Certification(s): Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker, Registered Nurse- License must be current, active and issued by the state of Arizona.
Must either have or be able to successfully obtain a fingerprint clearance card issued by the State of Arizona Department of Public Safety.
Early Morning or Mid-Day/Swing Shift
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
TITLE: Lead Behavioral Health Professional
LOCATION: Tempe, Arizona
COMPANY: Clinical & Care Management
POSITION TYPE: Both