Aerotek Customer Service Representative in Tempe, Arizona
This position is a customer service call center position with a Pharmacy Benefit Management company. 90% inbound calls and 10% outbound to follow up
There are different queues:
Medicare Part D - taking calls from members that have Medicare Part D, answering questions regarding prior authorizations, co-pays and general medication questions. Requires great customer service skills, compassion, patience.
Member: calls from members from many different insurance companies regarding genera pharmacy questions - co-pays, prior authorizations, etc...
Physician/Pharmacy: calls from pharmacies and physicians. Ability to be professional and have an understanding pharmaceuticals, coverage, etc..
Representatives will be taking up to 80 calls a day and will be monitored on quality and accuracy.
PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy
Top Skills Details:
call center, healthcare, medical
Additional Skills & Qualifications:
Call center or customer service experience + medical education (but no medical experience). Rockstar candidates with customer service experience in a retail or restaurant setting that have a strong desire to work within healthcare. Healthcare/Pharmacy
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.