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DHL Express, Inc. Customer Service Advisor - Tempe, AZ in Tempe, Arizona

DHL is hiring for Customer Service Advisors located at our Customer Resource Center in Tempe, AZ: 1910 West Rio Salado Parkway Tempe, AZ 85281.

You will be responsible for providing superior customer service to our DHL Express global customers!

Enjoy the flexibility, innovation, and fun we encourage and promote in our work environment. Our corporate culture is about personal commitment – to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive salaries, our employees enjoy a range of programs, services, and benefits that bring the best to their personal lives.

Key Accountabilities

Fielding a high volume of customer inbound calls assessing our customers’ needs. Manage a variety of database and web based programs to provide timely responses to the customer. Tracking & tracing of shipments, rectifying shipping errors, product ordering, delivery status, pick up and drop offs. Distribute calls when necessary to other resources to ensure customers’ needs are met in a timely fashion. Coordinate with other departments when outages occur and calls must be re-directed. Promote DHL Express services and products to customers on every call.

COMPANY BENEFITS INCLUDE

  • On-site gym

  • On-site cafeteria

  • Monthly incentive plan

  • Excellent Medical/Dental package

  • Paid Time Off

  • Fun events and activities

  • Career advancement

  • Tuition Assistance Program

  • Retirement Savings Plan (401(k))

Requirements

  • HS diploma or GED required. (Some College Coursework Preferred)

  • High level of Computer Skills proficiency.

  • Customer Service Experience.

  • 1-3 years of Inbound Call Center or similar experience.

  • This role does not offer relocation assistance

We won! DHL Express has been #4 Best Workplace in the World! And it was no easy task. To win this award we needed to not only show that our company practices and culture stood out from the competition, but that we have a global presence; luckily something that’s not all that difficult for the Most International Company in the World.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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