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Vitalant Contact Center Representative- Tempe in Tempe, Arizona

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/4102088


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SIGN ON BONUS- Fulltime position with benefits. Hiring for M-F Shifts 11:30am to 8pm and 12:30pm to 9pm. Shift Premium!

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PRIMARY PURPOSE:

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As a Donor Outreach Coordinator, I you will have the opportunity to be the front-line hero to patients by scheduling present and past donors to make their next vital contribution to the community. Under direct supervision, this position is responsible for achieving goals for recruiting current, lapsed, and potential donors, and scheduling them to donate at an in-center location or area blood drive. Powered by purpose and passion, together let?s do amazing.

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DUTIES AND RESPONSIBILITIES:

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+ Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

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+ Enhancing the donor experience by providing awesome customer service while inspiring donors to realize their life-transforming potential.

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+ Maintains good attendance and punctuality per the Vitalant attendance policy.

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+ Upholds donor, patient and employee confidentiality.

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+ Work in a supportive team atmosphere and willing to assist peers to contribute to a positive work environment and goals.

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+ Retains donors by booking quality donation appointments, assisting in resolving customer service issues, and acts as the liaison in cultivating a customer service friendly culture.

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+ Revolutionizing the donor awe experience by using innovative messaging while ensuring the integrity of the donor?s profile (e.g., demographics, deferral information, codes donor records appropriately, etc.).

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+ Interact with the donor base by providing insight to pertinent information (e.g. the donation process, appointment specifics, blood needs/components, frequent donor programs, etc.) and answers schedulability questions via current SOPs and FDA guidelines.

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+ Codes donor records appropriately based on the information provided by the donor, other parties, and management.

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+ Adheres to all department metrics.

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+ Performs all other duties, at the discretion of management, as assigned.

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Equal Opportunity Employer?minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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