Wells Fargo Consumer Direct Sales Supervisor in Tempe, Arizona
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.
Responsible for supervising and developing a team of mortgage sales consultants in a telephone sales environment, ensuring that production goals and customer needs are met while generating quality loans compliant with company policy and procedure. Duties include any or all of the following: coaching and developing a positive and productive work environment; coordinating and building relationships with business partners; monitoring performance for quality, efficiency and sales improvement opportunities; developing sales and referral skills; creating individual development plans with staff; maintaining adequate staffing level to meet goals; ensuring that regulatory licensure and continuing education requirements are met; identifying risk and making sound recommendations to management; communicating company policy, procedures, and practices. Primary focus is on day-to-day operational execution and sales effectiveness within a small sales force. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO)outlined in the job expectations below.
Learn more about Who We Are. Copy and paste this video URL into a new browser tab to view: https://www.youtube.com/watch?v=qLE_uaMLmlc&list=PL1wnNCsFZfFVW7aXdtLBFvYrHynSOJcL0&index=3 .
3+ years of sales experience
3+ years of customer service experience
Leadership experience; including the ability to coach teams, exceed departmental objectives, motivate, and provide performance feedback, all in a fast-paced and ever changing environment
Outstanding problem solving skills and experience resolving escalated/complex customer issues
Experience identifying additional opportunities to sell products and services to customers
Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi tasking, and prioritizing skills
Ability to handle information professionally and confidentially
Other Desired Qualifications
Previous management experience
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
AZ-Tempe: 1150 W Washington St - Tempe, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.
Company: Wells Fargo
Req Number: 5571787
Updated: 2021-04-11 00:53:47.597 UTC