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Home Depot Communications Specialist - Contact Center in Tempe, Arizona

POSITION PURPOSE

The Communications Specialist will provide project planning, support and coordination for launching and maintaining a unit-wide employee communications program designed to educate and engage all contact center associates in the key success drivers of the contact center business. Position provides both communications and administrative support.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • Develops, maintains and delivers comprehensive communications strategy plans for internal business partners and executes plans effectively.

  • Develops, writes and edits various communications materials including correspondences, newsletters, brochures and articles.

  • Publishes internal interviews and stories about company products, culture, business strategy, corporate social responsibility efforts, company initiatives and unit performance.

  • Develops and maintains effective methods for distributing communication materials and information.

  • Provides communication updates on the SharePoint site.

  • Proactively solicits editorial content and recognizes opportunities to communicate to associates.

  • Uses sound editorial judgment to determine newsworthy content and ensures respective messaging is aligned with Corporate Communications and resonant with associates at all levels.

  • Plans internal and community events including rewards and recognition programs, incentive contests and community partnership events.

  • Develops a strong working knowledge of the contact center business, product lines, and operations.

  • Partners with internal groups (including the other HD contact centers) to understand communication needs.

  • Builds and maintains strong relationships with business partners and leaders and provides guidance on communication procedures and delivery.

  • Assists site leadership in the creation of presentation materials.

NATURE AND SCOPE

This position typically reports to the Director Contact Center

No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectional.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree in a field of study related to the job.

Years of Relevant Work Experience:

0 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Additional Qualifications:

Preferred Qualifications:

Knowledge, Skills, Abilities and Competencies:

  • Superior written and verbal communication, proofreading and editorial skills. Proven writing proficiency, including excellent grammar and composition skills.

  • Strong interpersonal skills.

  • High degree of proficiency with video messaging storyboarding, production and editing.

  • An eye for detail.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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