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Cenlar Collections/Mortgage Servicing Professional- 11/16 - 9046 in Tempe, Arizona

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/3984300 Who is Cenlar? n

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Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Default Loan Servicing Associate I.

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n Responsibilities: n

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+ Handle inbound and outbound calls using internal dialer application

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+ Maintain daily departmental standards and expectations relative to productivity measurements

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+ Provide outstanding service utilizing communication and negotiation skills to resolve delinquent accounts.

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+ Counsel customers with delinquent mortgage payments through traditional telephone collection attempts to bring delinquent loans to a current status through various options.

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+ Perform in accordance with Fair Debt Collection Practices Act (FDCPA) as well as state and local collection laws.

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+ Obtain quality right-party contact in an effort to resolve delinquency while meeting and exceeding investor, client, and company requirements.

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+ Document loan files for all communication regarding incoming/outgoing phone calls.

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+ Other duties as assigned.







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n Q ualifications:

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+ Associate's degree or equivalent collections/call center background.

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+ Up to 2 years' collection call center experience preferred.

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+ Excellent interpersonal, oral, and written communication and presentation skills with strong negotiation skills

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+ Strong organizational skills to multi-task and meet deadlines

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+ Ability to work in a team-based atmosphere, be coachable, and perform in a helpful and learning culture

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+ Ability to operate and keep up in an upbeat and fast work environment







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n Total Rewards: n



Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .

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Visit www.cenlar.com for more details.

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n Please apply online .

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