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Willis Towers Watson Carrier File Analyst in Tempe, Arizona

The primary function of the Carrier File Analyst is to ensure that carrier files accurately represent the information received from our carrier partners. The analyst reconciles all applications and policies in our system to data files received from each carrier partner, and ensure that the status of each application and policy in our system is accurately represented. The Carrier File Analyst will work closely with internal Carrier Relations teams to ensure new issues are identified through trending analysis and quickly addressed, and that recurring issues are resolved through updating file exchange formats and processes. The Carrier File Analyst will also work within the Carrier Relations team to escalate any issues that need attention from a Carrier partner.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Ensure that internal and external service levels are met in a timely and high-quality manner

• Work with internal constituencies (implementation, call center, development and product) to assure smooth internal operations

• Help facilitate ingestion, manipulation, loading, maintenance, and delivery of data for existing and new carrier partners

• Resolve escalated issues in a timely manner to promote customer satisfaction

• Maintain data with the highest level of accuracy

• Ability to manage/report on team systems as needed (PEGA,Jira,CAP,ERM,PEM,PECT).

• Attend to data and reporting projects as needed

• Ability to outreach and resolve carrier issues/ maintain carrier relationships

• Other duties as assigned

Qualifications

• Self-motivated, highly analytical, organized and uncompromisingly detail-oriented

• Advanced time-management skills and the ability to meet or exceed deadlines in a fast-paced environment

• Very knowledgeable of delimited file conventions, other industry standard data formats, data transmission methodologies, and Microsoft Excel

• 5+ years of experience with Microsoft Excel

• Some experience with SQL (SQL Server or other) and use of ETL tools

• Excellent interpersonal skills with the ability to relate well to others and understand their concerns

• Positive, proactive attitude

• Technical documentation writing

• Negotiation and conflict resolution skills

• Data trend identification and resolution

• Ability to work well with a team as well as on individually assigned projects

• Proven ability to develop and improve processes to drive efficiency

• Excellent verbal and written communication skills

• Consistent in meeting deadlines and following through on commitments

• Familiarity with Medicare a plus

• Bachelor’s degree preferred

EOE, including disability/vets at https://cdn-static.findly.com/wp-content/uploads/sites/1240/2020/08/EEO-Policies-for-WTW-Careers-site-2020-1.pdf

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