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Banner Health Supervisor, Phys Pract in Sun City West, Arizona

Primary City/State:

Sun City West, Arizona

Department Name:

C/P-SCW Gastroenterology-Clnc

Work Shift:

Day

Job Category:

Clinical Support

Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

The provider and employees at the West Valley Banner Health Centers are committed to providing comprehensive care for all people of all ages. Our goal is to build lasting relationships with our patients and create personalized care plans to support each patient’s specific health needs. We provide compassionate care and believe in involving patients in their own care, as much as possible. Bring your dedication and determination to succeed. You will have daily opportunities to strengthen your supervisory abilities, and utilize your decision making skills to make a difference in the lives of out patients and staff.

As a Gastroenterology Practice Supervisor at the SCW location, you will partner with the Peoria clinic Supervisor. Daily duties include verifying call service every week with the ambulatory and hospital side, answer messages from providers on coverage, work with the surgery centers. You will be experiencing the differences between the patient barriers of Clinic vs. Surgery Centers vs. Hospitals too. This Supervisor will assist with day to day leadership with 18 FTE (5 MA, 1 Admin MA, 2 MA Procedure Schedulers, 1 Phone Agent, 1 Sr. PFS Rep, and 3 PFS Reps) with room for additional hires. Some daily responsibilities include back fills for staffing, rounding on team, if provider schedules do not fill up due to COVID- open up the schedule to lift blocks for office visits for upcoming days. Meetings- like rev cycle, communication, etc. (1-2 a day a week), being there for the staff and patients, assisting the manager with projects. Timecards, process improvement projects. Daily tasks- referral reports, accuracy rates for patients encounters.

The schedule will be Monday – Friday 8:00 am -5:00 pm. This position is at the SCW office, but does have 2 office at the Goodyear and Estrella Campus that may need a part of this team.

As a Gastroenterology Practice Supervisor at the SCW location, you will partner with the Peoria clinic Supervisor. Daily duties include verifying call service every week with the ambulatory and hospital side, answer messages from providers on coverage, work with the surgery centers. You will be experiencing the differences between the patient barriers of Clinic vs. Surgery Centers vs. Hospitals too. This Supervisor will assist with day to day leadership with 18 FTE (5 MA, 1 Admin MA, 2 MA Procedure Schedulers, 1 Phone Agent, 1 Sr. PFS Rep, and 3 PFS Reps) with room for additional hires. Some daily responsibilities include back fills for staffing, rounding on team, if provider schedules do not fill up due to COVID- open up the schedule to lift blocks for office visits for upcoming days. Meetings- like rev cycle, communication, etc. (1-2 a day a week), being there for the staff and patients, assisting the manager with projects. Timecards, process improvement projects. Daily tasks- referral reports, accuracy rates for patients encounters.

The schedule will be Monday – Friday 8:00 am -5:00 pm. This position is at the SCW office, but does have 2 office at the Goodyear and Estrella Campus that may need a part of this team.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Loveland, Colo. and Torrington, Wyo., to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.

CORE FUNCTIONS

  1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.

  2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.

  3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.

  4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.

  5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.

  6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.

  7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.

  8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.

Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.

Requires a level of knowledge and ability normally demonstrated by at least three years experience in a physician's office or medical environment. Requires excellent communication and organizational skills.

Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Bachelor's degree preferred.

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.

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