HonorHealth Practice Manager II - NOAH - Family Practice - Cholla in SCOTTSDALE, Arizona
HonorHealth is looking for a Practice Manager II to lead the Cholla NOAH Clinic located at E. Cholla Street & E. Frank Lloyd Wright Blvd in North Scottsdale. This clinic is a smaller facility but is fast-paced and has a large patient volume on a daily basis. The ideal candidate must meet the minimum requirements that include a Bachelor's Degree or (4) years of work related experience leading a multiple physician practice, (3) years related medical practice experience and the ability to secure an Arizona Fingerprint Clearance card. A good sense of Practice Management, willing to jump in and work with the team are great attributes for this role along with being able to work on a school campus coupled with the ability to establish and maintain good relationships and work on initiatives as well. The ability to learn and grow the team is value added along with being flexible enough to play several different roles on the team if/when needed. the hours for this role are Monday - Friday; 8a to 5p.
HonorHealthlth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses five acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve.
Job Summary The Practice Manger coordinates and manages all operations that are related to a medical practice. Which includes day-to-day operations of an outpatient clinic or health center. Takes complete ownership for the successful operations including financial, employee engagement, retention and patient experience for a large and complex medical practice. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad relationship with the physician practice lead, Associate Director and/or Administrator. Collaborates with all HonorHealth leaders in the market and the medical group to provide seamless and integrated service to our patients.
This position is available only in locations that Senior Leadership has reviewed, approved and has been identified in the Medical Group or NOAH'ss organizational chart.
Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.
Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.
Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison for the practice.
Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support HonorHealth desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion.
Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Partner with the Patient Experience Team to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.
Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employee’s engagement and meets our patients’ expectations.
Performs other duties as assigned.
EducationBachelor's Degree or 4 years' work related experience of leading multiple physician practice in addition to minimum experience listed below. RequiredExperience3 years related medical practice experience Required Licenses and CertificationsFingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (NOAH Clinical Sites and Pediatric Behavioral Health Sites ONLY) Required