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Buena Vista Health & Recovery Centers Patient Financial Services Representative in Scottsdale, Arizona

Position Summary

Buena Vista Health and Recovery Centers is a growing, state of the art, healthcare recovery center with multiple locations. We are currently seeking a Patient Financial Services Representative to join our team of passionate healthcare professionals remotely and occasionally report to our Corporate Campus in Scottsdale, AZ for onsite meetings and training. Even though this position is remote in nature, we are seeking local candidates.

As part of the medical billing team, this position requires the collection of patient payments, initiates and sets up payment plans, and works closely with billing team to assist with patient billing questions and needs. This position will also be pulled in to help with other billing department projects as needed.

Duties and Responsibilities

  • Reviews accounts to determine collection actions

  • Works bankruptcy notices and return statements

  • Answers high call volume and provides exceptional customer service to patients and insurance company representatives

  • Submits monthly statements and collection letters

  • Contacts patients regarding outstanding co-payments, deductibles, coinsurances, etc.

  • Manages and monitors patient balances, collections and payment plans

  • Responds and resolves patient billing questions and concerns

  • Communicates with insurance companies to confirm patient balances owed

  • Establishes payment plans

  • Processes patient payments and or refund requests

Minimum Qualifications

  • High School Diploma/GED

  • 1+ years of experience in medical billing

  • 1+ years of experience working in a high call volume environment

  • Proficiency with Microsoft Office products including Outlook, Word, Excel, and PowerPoint

  • Excellent customer services skills

  • Expert ability to multitask and prioritize duties

  • Excellent oral and written communication and interpersonal skills

  • Ability to work independently and be self motivated

  • Solution focused and ability to effectively problem solve

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