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Vitalant Mobile Customer Service Specialist in Scottsdale, Arizona

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/4102085 *MUST LIVE IN NORTHERN AZ-preferably Prescott Valley*PRIMARY PURPOSE:?Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.?DUTIES AND RESPONSIBILITIES: n n


+ Performs all assigned duties in compliance with internal SOPs and external regulations.? Brings compliance issues to the attention of management.

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+ Assures quality customer service to all customers.

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+ Retains current donors by rebooking donation appointments.?

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+ Explains and/or enrolls donors in frequent donor programs.

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+ Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.

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+ Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)

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+ Converts donors to automated and other new collection technologies to optimize the donation opportunity.

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+ Assists donors, blood center staff and coordinators in resolving customer service issues.

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+ Administers customer service and marketing surveys to donors.

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+ Collects data and prepares reports, as assigned and performs other clerical duties, as needed.

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+ Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.

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+ Performs all other duties, at the discretion of management, as assigned.

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Equal Opportunity Employer?minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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