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Job Information

CVS Health IT Customer Service, Lead Coordinator in Scottsdale, Arizona

Job Description

This position supports CVS Health by providingdesktop support to include technical advice,guidance, and informal training to customers usinghardware and software programs. Additional responsibilites include:• Troubleshoots and restores routine technicalservice and equipment problems by analyzing,identifying and diagnosing faults and symptoms usingestablished processes and procedures. Proactivelymonitors and performs preventative maintenance.• Able to identify technical issues and escalate toappropriate second level groups if needed;collaborate to identify root cause. Creates checklistsand procedures for problem control and prevention.• Work in a team setting, sharing information.• Responds, resolves, and documents service ticketsin a timely manner according to service levelagreements or assigned completion dates. Resolveswork orders and problem tickets across multiplelocations including those remotely supported.• Provide 24 x 7 on-call support as assigned. Providerotating weekend coverage as required.• Able to complete project tasks independently withlittle or no follow-up from Manager including assignedChange control tasks.• Ability to install and service equipment located onthe floor as well as overhead.• Ability to move printers, monitors, and other equipment as needed

Required Qualifications

1+ years of IT experience in a support role

Preferred Qualifications

  • Experience in a Windows environment with MCSE,MCP, A+ certification - Experience utilizing solving/trouble shooting skills-Experience with operatingsystems/hardware/software

Education

High School Diploma/GED required, Bachelor degreepreferred.

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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