Humana Home Health Scheduler in Scottsdale, Arizona
SeniorBridge Home Care is looking for a dynamic home health scheduler with outstanding communication, technology, and customer service skills to join the team in Scottsdale.
This position is responsible for carrying out the day-to-day paraprofessional scheduling and general office functions of assigned SeniorBridge branches. If you enjoy the challenge of orchestrating daily schedules and providing concierge-level service, this rewarding healthcare job could be the one for you!
SeniorBridge is Humana's wholly-owned home care business acquired in 2012. At SeniorBridge, we're passionate about helping families and loved ones find solutions that make life better. We provide concierge care management, private duty nursing, and personal care assistance services to seniors.
Dependent on the size of the branch, the scheduler is specifically responsible for part or all of the following:
General Office Functions:
Provides concierge-level customer service to clients, caregivers and families
Answers phones and triages calls to appropriate professionals in the branch
Ensures that requests for homecare service are filled promptly , and scheduled into computer in a timely manner
Ensures sufficient supplies, stationery and forms on hand in the branch
Ensures accurate filing of records in office
Performs any other functions as requested by supervisor
Participates in "On-Call" handoff meetings as necessary
Attends weekly meetings for Schedulers
Maintains on-call logs
Ensures that homecare aide schedules are complete and accurate in computer
Reviews Santrax records daily to ensure that all staff are at clients as scheduled. Follows up immediately on any discrepancies
Reviews all scheduled homecare daily in preparation for payroll, and billing approvals by manager
Reports any client or staff issues to supervisor promptly
May participate in administrative on call backed up by professional staff for client/family issues
Managing overtime for caregivers
The successful candidate will be an enthusiastic, Positive Thinker, who can demonstrate Effective Communication with all levels, and can handle multiple priorities in a fast paced environment. In return we offer a terrific workplace culture , competitive pay and benefits, plus an opportunity to work with some of the most dynamic people in home healthcare.
High school diploma or equivalency and proven math skills
Two or more years of related administrative experience in a healthcare setting
Two or more years of customer service experience in a healthcare setting
Experience in a high volume scheduling/call triaging environment
Strong organizational skills and ability to manage multiple responsibilities and work on various assignments simultaneously
Excellent communication skills both verbally and in writing to provide a concierge level of service
Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
Working knowledge of computers, internet access, and the ability to navigate within automated systems and a variety of software packages
Proficiency with Microsoft office products including Word, Excel and PowerPoint
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy below and upon offer will be subject to nicotine testing as part of a 10-panel drug test.
Prefer r ed Qualifications
Associate's degree or higher in a related field
Experience in private pay home healthcare ideal
Experience with healthcare documentation software - Rosalind, Clear Care, etc.
The following policy applies ONLY to associates working in the state of Arizona:
Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.
Alert : Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Scheduled Weekly Hours