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Amerisleep Customer Service - FT - Remote in Scottsdale, Arizona

Customer Service Representative

Amerisleep is the maker of the highest quality mattresses on the market. Our products are manufactured in the U.S. and sold around the world. We have had a successful e-commerce presence since 2010 and a unique brick and mortar retail model in multiple states. Now is an exciting time to come on board with us as we are growing and expanding in all aspects of our business.

The Amerisleep team prides itself on providing an exceptional customer experience to all customers and guests. As an Amerisleep Customer Service Representative, you will be trained to become a product expert as well as an expert in understanding sleep science. We also believe in fostering an open-door culture where you can have a bigger impact beyond providing customers with better sleep.

Responsibilities and Qualifications

  • Live and breathe customer service, authenticity, teamwork, and empathy.

  • Provide support and answers to customer inquiries via phone, email, and online chats.

  • Ability to learn and communicate product knowledge to our customer base in a professional manner.

  • Must be a team player, flexible, and adaptable.

  • Embrace honesty and integrity.

  • Goal-oriented, self-reliant, and professional.

  • An active learner who loves finding ways to improve your experience with customers.

  • Able to demonstrate English language proficiency (written and spoken). Second language skills encouraged.

  • Ability to multitask and work in multiple programs throughout the workday.

Requirements

  • Minimum of 2 years of customer service (Phone or Retail).

  • Comfortable engaging with customers over the phone and face-to-face.

  • Strong proficiency with Google Suite or Microsoft Office.

  • Excellent writing and editing skills in English.

  • Must be authorized to work in the U.S.

Benefits

  • Competitive compensation

  • Paid Sick Time / Paid Time Off

  • Medical/Dental/Vision Insurance

  • Employee discounts on Amerisleep products

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