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Amerisleep Call Center Rep - Scottsdale, AZ in Scottsdale, Arizona

Amerisleep is the maker of the highest quality mattresses on the market. Our products are manufactured in the U.S. and sold around the world. We have had a successful e-commerce presence since 2010 and a unique brick and mortar retail model in multiple states. Now is an exciting time to come on board with us as we are growing and expanding in all aspects of our business.

As a Customer Service Rep, you?ll be addressing questions from customers about our products, service, and follow up on placed orders. Additionally, you will have the opportunity to educate our customers on better sleep technologies. If you enjoy an environment where you get to take the time to help customers without high pressure, this is the place for you.

Responsibilities and Qualifications

  • Provide support and answers to customer inquiries via phone, email, and online chats.

  • Be the expert. Have confidence and understanding of our products and be prepared to advise customers on why Amerisleep is the best choice for their sleep needs.

  • Be an effective communicator. Listen, learn, and engage customers to educate them on our products and brand values.

  • Have confidence in yourself and trust that you are providing customers with the best and most relevant information possible.

  • Make a meaningful impact on customers? lives. Take pride in crafting a memorable customer experience.

  • Manage multiple customer accounts.

  • Conduct research and analyze the competition.

  • Be a team player.

  • Be an Amerisleep ambassador at all times.

  • Background in Customer Service

  • Skilled in cloud applications and office technology.

  • Honesty and integrity are essential.

  • Goal oriented, self-reliant, and professional.

  • Active learner who loves finding ways to improve your experience with customers.

  • Able to demonstrate English language proficiency (written and spoken). Second language skills encouraged.

  • Must be flexible and adaptable in order to anticipate customer needs and interests.

  • Proficient in multitasking

Requirements

  • Minimum of 2 years of customer service (Phone or Retail)

  • Background in sales is a plus

  • Strong proficiency with Google Suite or Microsoft Office.

  • Excellent writing and editing skills in English.

  • Must be authorized to work in the U.S.

Benefits

  • Competitive compensation

  • Paid Sick Time / Paid Time Off

  • Medical/Dental/Vision Insurance

  • Free snacks and occasional catered food

  • Adjustable-height sit-stand desks

  • Nap room

  • Employee discounts on Amerisleep products

  • Gym, swimming pool, and basketball court access on-site

  • Beautiful commons area with putting green

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