vCORE Technology Partners Application Support Specialist in Scottsdale, Arizona
The Operations as a Service team at vCORE is responsible for providing flexible, proactive managed services, making our IT experts our client's experts – 24/7, every single day. As part of the team, you will manage all or some of a client's IT operations through a customized approach scaled to fit our clients' specific needs. And if that's not enough, you'll have the opportunity to learn and play with new and innovative technology. Join us and raise the bar with every client you work with.
We seek an Application Support Specialist to join the Enterprise Technology Command Center that would work with application and infrastructure monitoring, event response, incident remediation, and problem investigation. This individual will be tasked with automating manual processes and reducing incident occurrences.
A successful candidate will be quick to learn new environments, work well within the EOC team, as well as with other groups using monitoring as a service, and be good with pattern recognition and analytics.
What You'll Do
Participate in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment.
Utilize enterprise tools to monitor application performance and triage performance bottlenecks.
Accurately troubleshoot, reproduce, and document issues and other pertinent information in Incident or Problem tickets.
Document all problems and issues encountered during the shift and prepare shift turnover document.
Handle ad hoc requests and take on new procedures as required.
Create and maintain reports, team automation, and misc. scripts.
Assists in other areas of the department as necessary.
What You'll Need
Experience with next-gen monitoring tools (Dynatrace, DataDog, New Relic, etc.)
Broad skill set in technology platforms (i.e., Unix, Windows, virtualization, storage, network)
Sound logical thinking, strong analytical reasoning skills, and strong troubleshooting skills
Ability to manage a critical situation including conference bridge and status reports
Experience with reporting Root Cause Analysis
Must have at least one year of hands-on experience working on performance monitoring gathering
Typically, 2+ years of experience in the role
Nice to Have
Scripting skills in Python, PowerShell, Korn Shell, etc
Log analytics with tools such as Splunk or Elk
Dev Ops experience/skills on tools such as Git/GitHub, Ansible, Tower
Ability to manage problems across technical teams
ITIL v4 Experience - ServiceNow or Cherwell
Ability to drive for improvement opportunities such as early detection and faster recovery
Strong technical, written, analytical and verbal skills
Certification in Dynatrace, Datadog, or other enterprise monitoring toolset
The vCORE Way
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship and Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member be well-rounded and enable them to take on more complex tasks in the future.
Benefits and Perks
Comprehensive healthcare plan
401k savings and investments
Opportunities to network and connect
Generous time away
vCORE is committed to a diverse and inclusive workforce. vCORE is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request accommodation, please email email@example.com.