Naumann Hobbs Material Handling Inc Field Service Manager in Rio Rico, Arizona
Naumann/Hobbs is looking for YOU to fill our Field Service Manager position in the Nogales, AZ area.
Do you have experience supervising technicians?
Are you Bilingual in English and Spanish?
Do you have a positive, can-do attitude?
Can you support a busy team and manage them towards positive goals?
Are you a quick learner, and self-starter?
If you said yes to the above questions, WE WANT YOU to become part of our amazing team at Naumann/Hobbs Material Handling, Inc.
We are the largest Material Handling Equipment Company in the Southwest. Naumann/Hobbs Material Handling, Inc. sells, rents, services and supplies parts on an extensive line of material handling products. We are a staple in the Valley and a solid employee owned company with almost 70 years of business experience and over 100 million in annual sales.
What you will DO...
Field Service Manager
To maximize profitability of every technician and transaction and ensure customer satisfaction.They will be the point of contact for direct report technicians (10-25 techs in a group) and for customers- internal/external. This person would be responsible for holding their techs accountable to their scorecard goals (driving safety, DTI, productivity). They will communicate with vendors as requested on assigned accounts.
Essential Functions:? Management of Technician
? Technician Training & Development? Provide on-boarding / training for new technicians & be first line of support? Company policies & procedures? How to use technology (tablets, phones/video conference, etc.)? Ensure each technician attends mandatory training classes, including any online prep work? Establish a multi-year development plan for each technician and ensure completion of milestones each year.
? Meet with each technician in person weekly? Review technician scorecard performance? Review status open work orders / WIP? Review status of PM completion? Compliance with Company policies & procedures
? Perform as primary contact for all technician related inquiries? Coach technicians on communication with customers? Service work required to maintain a safe and productive piece of equipment? How to identify customer needs that result in new revenue opportunities? Daily oversite of technician productivity? Manage to 100% billable time when on the job (outside of vacation, sick, training, etc.)? PM?s are completed on schedule and within allowed time limits? Repairs over 5 hours are appropriate and justifiable? Review and approve requests for warranty work orders? Perform unscheduled inspections of technician work in the field monthly? Safety review? Quality review? Perform monthly audits of technician time sheet vs GEO location
? Customer Relations? Perform service reviews with key clients monthly? Respond to client questions and issues? Handle billing discrepancies and manage outstanding invoices
Field Service Manager
? Ensure account profitability? Review and update TMR and MM accounts for profitability ? Utilize cost reports for client reviews. Quarterly client reviews- fleet stats and large accounts
Good communication skills - ability to motivate a team in a positive manner
MUST be bi-lingual English/Spanish
Problem Solving skills & Ability to "think on your feet"
Understanding of the organizational plan and how their role and the role of their direct reports impacts the company
? Minimum of high school education or equivalent? Supervisor Experience? Computer Skills with Microsoft Office Suite Experience