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Rite of Passage GROUP LEADER - ORR LTFC (Bilingual English-Spanish preferred) in Queen Creek, Arizona


The Group Leader is operationally responsible, through the work performed by Senior Coach Counselors, Coach Counselors and Night Coach Counselors, for the safety, care and around-the-clock supervision of students in the program. The Group Leader’s supervisory duties may also include authority and or participate in decisions to hire, transfer, suspend, layoff, promote, discharge, assign, evaluate performance, reward or discipline other employees or responsibility to direct them. The Group Leader exercises his/her authority on a daily basis through direction and supervision of both students and staff in order to meet expectations of the services provided. The Group Leader typically reports to the Unit Manager but supervision may vary by individual location.


  • Ensures staff and students adheres to the facility and daily schedule, ensures that the facility (unit, cottage, house, room, dorm, etc.) is on time for all elements and the students participate in all of the scheduled activities.

  • Completes daily assignments as specified by the Unit Manager, other designated supervisor or higher authority.

  • Promotes a sense of community by teaching and modeling cooperation, respect, and responsibility in the group living environment; encouraging student-to-student, student-to-staff and staff-to-student interaction with one another and creating opportunities for them to do so.

  • Observes behavior patterns of students in order to detect signs of depression, anger, and/or other emotional and situational problems/issues and initiates proper program behavior management and intervention techniques personally and/or through subordinate staff.

  • Encourages and supports the students’ academic, vocation, athletic and treatment participation.

  • Facilitates problem solving through active listening, guidance, and conflict mediation with staff and students.

  • May directs and evaluates the work of Coach Counselors and others as assigned. May establish implement and monitor unit and staff programs; Explains policies, procedures and standards to students and staff.

  • May plan, assign and review the work of Coach Counselors and others as required and recommends changes in practices and procedures to increase operating efficiency.

  • Provides work instruction and assists employees with difficult and/or unusual assignments and situations.

  • Trains Coach Counselors on coaching techniques, group interactions, and program requirements, including subduing and/or restraining techniques in order to ensure a safe and secure environment. Participates in the identification of staff development and training needs and requirements.

  • Resolves problems and mediates conflicts encountered during operations, determines appropriate solutions and promotes teamwork. Encourages open communication and informs staff of relevant business issues and their impact on the site and Company.

  • Participates and documents performance, provides feedback, evaluates the work of employees and provides reward and recognition for proper and efficient performance.

  • Documents causes for disciplinary action, recommends/initiates disciplinary action. Responds to formal and informal grievance and prepares written responses in compliance with company policies, procedures and practices.

  • Personally provides and ensures consistent interactive supervision of the students (know where they are and what they are doing at all times) is provided by the coaching staff and provides operational guidance and direction in usual, unusual and non-standard situations in various program elements such as:

  • Living environment,

  • Positive Skill Development Groups,

  • School environment,

  • Community service,

  • Sporting programs,

  • Extra-curricular activities,

  • Student work programs,

  • Student internships.

  • Maintains thorough and accurate records, files, correspondence and statistics; completes necessary documentation (both hand-written and computer-based data entry) in a timely, accurate, complete and legible manner. May include, but not limited to: notations in the shelter log, bed roster, incident reports, late arrivals, sign-in sheets, showers and laundry schedules, and any other forms used or as directed by the supervisor and site requirements. Ensures coaching staff complete required records, reports and documentation. Assists coaching staff with the completion of records, reports and documentation.

  • Resolves problems and mediates conflicts involving students and/or staff encountered during daily operations, determines appropriate solutions and/or seeks out assistance from supervisor or higher authority.

  • Communicates and applies policies, licensing requirements, program elements to students and coaching staff. Addresses problem areas, disciplinary action, behavior problems, safety violations etc. and coordinates actions with Unit Manager, other designated supervisor and/or or higher authority.

  • Observes and appropriately responds personally and through subordinates to incidents such as assaults on staff and/or students, run-away attempts, program disturbances or other situations threatening the safety, health and/or welfare of the facility, community and daily operations.

  • Performs and ensures staff performs proper safe physical management techniques when situations require and reporting procedures and documentation are completed.

  • Provides conflict de-escalation and mediation involving students, as needed.

  • Ensures facility (unit, cottage, house, room, etc.) maintenance, safety and cleanliness meet health, and safety codes.

  • Manages and monitors facility (unit, cottage, etc.) supplies and needs.

  • Ensures compliance with standards and security safeguards such as room checks; suicide watch protocols, Prison Rape Elimination Act Policies and Procedures, removal of dangerous items and student count responsibilities.

  • Acts as a positive role model: guiding students and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships and constructive time management.

  • Personally ensures staff maintains appropriate professional boundaries with students and staff; responds to students and staff in a professional and courteous manner; observes and adheres to confidentiality standards.

  • Follows all policies and procedures regarding attendance, including punctuality and notification.

  • Maintains and promotes the cooperative, harmonious, teamwork environment ROP strives to promote within the workplace; maintains and promotes an atmosphere of dignity and respect in line with the philosophy and policies of Rite of Passage.

  • Provides feedback to the Unit Manager, other designated supervisor or higher authority regarding the coaching staff performance, disciplinary infractions, attendance, training requirements etc. to assure staff development.

  • Encouraged to participate in at least 50% of the daily physical activities required of the students.

  • Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and Rite of Passage policies and procedures.

  • Assists with the correction of deficiencies and quality improvement efforts.

  • Attends and participates in all required meetings.

  • Commits to attending all training and staff development classes for this position and supervised staff in order to ensure sufficient hours of training on an annual basis. Notifies supervisor if annual training hours are deficient.

  • Other duties as assigned, verbally or in written form.

NOTE: An employee assigned to this title shall perform a majority, but may not perform all of the duties listed in this position description on a daily basis but each duty as a minimum is considered essential duties. Conversely, minor level duties performed on the job may not be listed.


  1. Internal applicants must be a Coach Counselor with no less than standard performance and at least six months of experience at Rite of Passage. Staff in this position must have completed Operations, Treatment and Human Resources Essential Subjects prior to placement in this position.

  2. External candidates must have prior experience working with at-risk youth, at least 60 hours of college education and/or military experience. Staff in this position must complete Operations, Treatment and Human Resources Essential Subjects Training within six months of placement in this position.

  3. Supervisory experience preferred.

  4. For sites operating in Maryland, all direct-care staff must comply with COMAR

  5. Good interpersonal skills including the ability to interview potential employees if required.

  6. If required to operate a company vehicle during the course of employment, must meet the requirements to be an eligible ROP driver. Must possess a current State Driver’s License and have an acceptable driving record for the past three (3) years.

  7. Strong knowledge of overall company operations and an ability to understand correlations between internal operating departments.

  8. Ability to pass a criminal background clearance check, drug screen, physical and TB test.

  9. Ability to perform work with little or no supervision.

  10. Ability to utilize resources available to complete assigned projects.

  11. Ability to prepare written reports and correspondence.

  12. Ability to understand and follow verbal and written instructions.

  13. Ability to effectively communicate, verbally and in writing.

  14. Able to work in excess of 40 hours per week with the possibility of a varied schedule.

  15. Must be able to maintain a high level of confidentiality.

  16. Must have excellent organization and time management skills.

  17. Ability to build and maintain positive internal and external relationships.

  18. Ability to provide exemplary customer service to all employees and outside constituents.

  19. Ability to function independently and as a member of a team in a multi-task environment.

  20. Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.

  21. Proficient in the use of computers and associated software.

Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. For 35 years, we have developed and operated a continuum of programs based on the needs of youth and our placing agencies. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. Rite of Passage has built its reputation on running life-changing educational treatment programs that positively contribute to the community.

Our employees are dedicated, passionate individuals that are committed to inspiring positive change in the lives of youth. Becoming a member of the Rite of Passage team is more than just a job, it’s an opportunity to create a meaningful career with a company driven by its powerful mission to make a difference.




  • Technical/other training or better

  • Some college or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)