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The Hartford Western Region, Claim Litigation Consultant in Phoenix, Arizona

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.


The Western Region General Liability Litigation Consultant will join a remote 30 person team that is passionate about litigated claims! This individual will facilitate and manage investigations to resolve coverage issues, risk transfer opportunities and liability investigations for claims within states west of the Mississippi River region of the United States. They will partner with in-house and external legal counsel to resolve complex litigated claims involving high exposure General Liability cases involving: Premise Liability, Operations, Product Liability, Professional Claims, Personal Injury, Advertising Injury, Employment Liability exposures and more! Our selected Consultant will consistently operate within our corporate claim standards for statutory and regulatory policies as they plan, recommend, reserve and execute file strategies on a claim. The claim strategy may include claim investigation, valuation, disposition and potential settlement of assigned claims. Additional key responsibilities are as follows:

  • Assess the exposure of assigned litigated claims

  • Maintain oversight of claim loss cost management initiatives and effectively leverage resources in a manner consistent with company practices and procedures.

  • Properly identify mitigation, subrogation and other recovery opportunities

  • Evaluate coverage liability and autonomously recommend a liability strategy

  • Demonstrate diplomacy and tact in high-tension situations

  • Regularly update critical claim data for our internal and external customers

  • Accurately resolve complex coverage and compensability issues

  • Expertly contribute to loss cost management by recognizing potential for Subrogation and Special Investigation

  • Provide thought leadership and support technical expertise with teammates

  • Build effective business relationships with internal partners and external stakeholders


  • Minimum of 5 years of Litigated General Liability claims experience

  • High School Diploma required, college degree preferred!

  • Understanding of premises, operations, completed operations, product, personal and advertising injury claims preferred

  • Demonstrated expertise in the ability to investigate, evaluate and negotiate highly complex claims

  • Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)

  • Excellent communication skills and negotiation skills

  • Superb time management and organizational skills

  • Demonstrated passion for delivering a superb customer experience

  • Possess superior analytical and critical thinking skills

  • Adept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome

  • Expert knowledge of complex medical terms

  • Comfortable operating autonomously with excellent time management skills

  • Advanced technical knowledge on how to properly reserve highly complex claims and apply statutory laws/regulations of applicable jurisdiction

NOTE* This position is a 100% remote work position with the following requirements:

Internet Connectivity Requirement for Remote Positions: For 100% remote positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Consultant Claims - CH08CE

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