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PetSmart, Inc. UX / UI Designer in Phoenix, Arizona

About the Team

The Digital team focuses on delivering a superior customer experience on and our mobile app. The team also guides revenue and profit growth for the digital business. Digital team associates focus on delivering initiatives that help our pet parents find and discover products, bring enterprise priorities to life digitally, design new user experiences, build new features and capabilities, and manage key omni-channel programs. We work to showcase our brand digitally through the lens of expertise and love and to provide a personalized experience for our consumers. The team takes a data-driven approach and leverages quantitative and qualitative insights to optimize the experience and make business decisions.

About the Job


The UX/UI Designer is responsible for applying knowledge of user-centered design methods, human-computer interaction and UX industry best practices to drive useful and usable interface design solutions to support business strategies. This critical role will play a key part in defining, shaping and crafting digital solutions by delivering outstanding user-centered designs in support of web and mobile experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Translate business requirements into user experience design specifications

  • Review requirements and assists in identifying various usage scenarios and underlying user and business needs.

  • Evaluate the complexity of each project and prepares a project plan for UX activities within the expectations of the overall project.

  • Responsible for translating business requirements and user needs into innovative design solutions that are engaging, valuable and usable

  • Distill goals, constraints and risks into well thought-out plans. Prioritize tasks, manage expectations, mitigate risks and offer creative approaches to achieving design solutions even in the context of challenging constraints

  • Create project briefs, presentations, user flows, site maps, taxonomies, wireframe specifications and other necessary documentation to communicate the recommended user experience to internal stakeholders and development teams

  • Leverage usability studies to understand customer behavior, refine design approaches, and validate solutions

  • Brainstorm, research, wireframe, design, and iterate user experiences within specified product requirements and deadlines.

  • Work closely with a cross-functional team that includes developers, system architects, product managers, subject matter experts and program managers

    Knowledge Skills and Abilities

  • KEY COMPETENCIES attributed to growingservice include, but are not limited to the following

  • Keen understanding of usability principles, web standards, UI patterns and their application, as well as mobile app usage and design. Experience using web analytics data to inform design decisions.

  • Proven ability to diplomatically advocate for the user, communicate informed design rational and value, as well as manage related expectations, culture and process changes

  • Effective cross-function collaboration skills. Outstanding communication, organization, time management, and interpersonal skills. Some project management (work plans), level of effort estimation, deliverable quality assurance skills required.

  • Understand the latest technology trends, new functionality and market demands.

  • Excellent problem solving and analytical skills.

  • Excellent time management, multi-tasking, and organizational skills

  • Strong computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word

  • Excellent deliverables including prototypes, detailed page schematics, sketches, interaction flows, site maps, navigation systems, and web-appropriate writing

  • High degree of internet savvy, with a curiosity and enthusiasm for digital trends

  • Excellent problem solving skills – able to identify, analyze and propose solutions to various technical and business issues

  • Above average command of English; proficiency with a variety of writing styles

  • Good design aesthetic and a proven ability to judge visual appearance, ensuring alignment with brand and enterprise standards

  • Demonstrated ability to work in a fast-paced, “self-starter” environment serving as a catalyst for change and managing multiple work streams simultaneously

  • The ability to understand and explain complex issues, but also clearly identify and communicate the situation at a high level

  • The ability to use and understand financial and numerical data to make decisions and influence outcomes

  • Ability to synthesize data, identify trends and recommend viable solutions

  • Exhibit professional initiative and entrepreneurial spirit


  • Bachelors degree in Interaction Design, Visual Arts or related field, or 5+ years equivalent UX design experience

  • Proficiency with a variety of design tools such as Adobe XD, Sketch, Figma or similar

  • Proficiency with a variety of user testing and design analytic tools to gather customer feedback and validate/iterate interfaces and experiences

  • 5+ years’ experience in user interface design, information architecture, interaction design, human factors, and other related UX disciplines

  • 3+ years of ecommerce experience

About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!

  • A work-life balance and family events such as movie nights, art events and holiday festivals

  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers

  • “Sit & Stay” Café serving fresh breakfast and lunch options

  • Starbucks cart—productivity at its finest!

  • “Lil’ Paws” learning center and onsite daycare facility

  • Volunteer events with PetSmart Charities

  • Learn more about #LifeAtPetSmart here:

  • Check out Associate stories and share in some celebrations at PetSmart:

  • Explore PetSmart Benefits here:

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disabilty, as well as any other characteristic protected by federal, provincal or local law. Applicants must be over the age of 18. The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.