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Banner Health Transport Dispatcher in Phoenix, Arizona

Primary City/State:

Phoenix, Arizona

Department Name:

Patient Transport

Work Shift:


Job Category:

Clinical Support

You have a place in the health care industry. If you’re looking to leverage your abilities to make a real difference – and real change in the health care industry – you belong at Banner Health. Apply today.

As a Full-Time Transport Dispatcher you will be joining our very energetic engaged Clinical Care Operations (CCO) team that we like to call family! You will direct, and sometimes assist, the Patient Transportation Team. Basic Life Support (BLS) Certification is required (must meet AHA curriculum guidelines).

Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.

University Medical Center Phoenix Banner - University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, a number of unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics, and with a new $400 million campus investment, a new patient tower and 2 new clinic buildings will be built.


This position provides efficient and timely coordination of transport services within the assigned facility. Coordinates and prioritizes all service requests. Provides quality customer service to ensure requests are processed in a timely and efficient manner.


  1. Receives and prioritizes a high volume of requests, dispatches staff in an efficient and timely manner as needed based on departmental guidelines and procedures. Utilizes problem solving skills and shows initiative to ensure that service goals are met.

  2. Provides general direction to the department staff. Assists in the orientation and training of new staff. May assist with the work flow of the department and ensures adequate staffing levels are available.

  3. Acts as the “Command Center” for facility-wide support service dispatching. Utilizes information received from healthcare staff and other departments to balance needs with available resources. Logs and tracks requests in software systems to assure they are assigned and covered.

  4. May perform quality assurance inspections for review and assists with the correction of deficiencies. Evaluates quality and timeliness of work performed by staff.

  5. May coordinate the maintenance of wireless communication devices, which may include, but is not limited to, pagers and two-way radios.

  6. Facility based position. Responsible for providing efficient and accurate dispatch services. Customers: all levels of staff, physicians, patients, family members, visitors, vendors and regulatory agencies.


High school diploma/GED or equivalent working knowledge. BLS certification required.

Requires interpersonal skills to operate in a direct patient contact environment, as typically obtained by 12+ months of previous experience in a related healthcare setting. Proficiency with medical terminology and knowledge of patient transport services. Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others. Must demonstrate comprehensive knowledge of computer skills, organizational skills, problem solving skills, and ability to reassess tasks in a fast paced environment.


Prior dispatch, patient transport or material management experience.

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.