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MUFG Union Bank Training Facilitator/Instructor, Associate/AVP in Phoenix, Arizona


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Training Locations in CA: LA, San Diego, Orange, Oakland and Santa Barbara and Tempe, AZ

Instructor Sr II, Associate/AVP

Under limited supervision, instructs all bank core and advanced workshops in one of the following subject areas: credit and compliance; leadership and communications; operations; systems; products, sales, relationship management skills and service skills. May instruct workshops in additional subject areas.

Major Responsibilities:

  • Instruct core and advanced workshops for Bank employees to enhance employee knowledge and skills in one or more subject areas such as: credit and compliance; leadership and communications; operations, systems, products, sales, and relationship management skills; service skills

  • Prepares to instruct workshops by reviewing materials, practicing systems, creating visuals, testing equipment, rehearsing, obtaining advice and information from other instructors, preparing exercises, setting-up room and materials, making travel plans, and traveling to locations.

  • Demonstrates proficiency in a variety of delivery techniques, leveraging formal and informal delivery tools such as virtual classrooms, web conferencing, and hands on lab. Execute course delivery according to the published training schedule.

  • Becomes a subject matter expert in a complex instructional area.

  • Partners with other instructors to support workshop certifications. Mentor and coach other instructors by observing, providing feedback, co-facilitating, providing work directions, and reviewing results with supervisor. Also works with manager and designers to provide specific input for course material updates and re-design.

  • Keeps knowledge up to date on changes in Bank and training department policies, procedures and products within the Bank. Develops knowledge and skills to continuously enhance training facilitation and curriculum design skills and learns to instruct workshops in additional areas of specialization by observing and co-facilitating internal workshops and by attending internal and external workshops.

  • Contributes ideas and participates in decisions regarding department operations including development of policies. Participates in staff meetings and contributes to professional development in the department by sharing knowledge.

  • Assure that training centers are in clean, safe working order for participants and instructors by performing light cleaning, organizing and placing furniture, organizing and storing instructional supplies, materials, and equipment, identifying and assuring that equipment and facility repairs are maintained offenses.



  • Typically requires a High school diploma and 7 years relevant experience or bachelor's degree and 5 years relevant experience.

  • Proficiency in curriculum, and expertise in all training techniques used at the Bank, normally acquired through 5-8 years training facilitation experience.

  • Certified to instruct in all core and advanced workshops in subject area of specialization or at least 5 years of experience in instructing comparable workshops.

  • Knowledge of basic business and banking terminology and concepts.

  • Expertise in core knowledge area such as: credit and compliance; leadership and communications; operations; systems, products sales, and relationship management skills; or service skills. Knowledge of federal regulations, bank products, policies, and operating procedures normally attained through 5 years banking experience in bank operations, consumer credit and compliance, or sales of banking services.

  • Excellent presentation skills to present technical and complex concepts.

  • Ability to effectively present information and respond to questions from groups of managers and employees. Excellent interpersonal communication and relationship development skills.

  • Flexible and adaptable to immediate and unexpected changes. Strong client focus. Holds self-accountable to high standards in training delivery. Demonstrated success working in a team environment.

  • Familiarity with PC software including Windows, Word, Excel, PowerPoint, Outlook, One Note, and SharePoint Experience using a Learning Management System to support training delivery and execution.

  • Travel Required.

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified .

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Human Resources

Primary Location: CALIFORNIA-Sacramento

Other Locations: ARIZONA-Phoenix

Schedule Full Time

Req ID: 10038690-WD