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CVS Health Technical Writer in Phoenix, Arizona


Job Description:

As a Technical Writer you will be part of the Product Management Team. You will be responsible for producing high-quality user guides, online help, client communications and other writing projects as needed that contribute to the overall success of our healthcare data analytics product suite. You will also be responsible for helping promote content to our Production environments.



Job Group:

Learning and Performance

Full or Part Time:

Full Time

Supervisory Responsibilities:


Percent of Travel Required:

10 - 25%

Posting Job Title:

Technical & Documentation Writer

Potential Telework Position:


Additional Locations:

AZ-Phoenix, CA-Fresno, FL-Ft Lauderdale, IL-Chicago, IN-Ft Wayne, MI-Grand Rapids, NC-High Point, NV-Las Vegas, NY-New York, OH-New Albany, SD-Aberdeen, TN-Nashville, TX-San Antonio, UT-Sandy, VA-Chantilly, WI-Waukesha

Primary Location (City, State):


EEO Statement:

Aetna is an Equal Opportunity, Affirmative Action Employer

Resource Group:


Additional Job Information:


  • Savvy

  • Efficient

  • Effective

  • Resilient

  • Inquisitive

  • Persistent

Functional Experience

  • Functional - Learning - Needs analysis/1-3 Years

  • Functional - Learning - Rapid Development/1-3 Years

  • Functional - Learning - Content Analysis/1-3 Years

  • Functional - Customer Service

Fundamental Components:

  • Excellent writing skills are a must!

  • Organize, create and write developer and end-user documentation and training materials

  • Utilize key presentation principles, including the use of visuals to organize and deliver content

  • Tailor a technical presentation or document to a specific audience

  • Interview to effectively obtain technical information

  • Working with the training and support team, software developers, quality engineers, product managers and SMEs to obtain an in-depth understanding of the product, documentation requirements and healthcare data analytics

  • Analyzing existing and potential content with focus on reuse and single-sourcing opportunities to increase efficiency

  • Creating/assisting in transition to and maintaining content development and storage architecture

  • Producing wide range of documentation that meets applicable standards and is appropriate for its intended audience

  • Writing easy-to-understand user interface text, online help and developer guides

  • Creating tutorials to help end-users use a variety of applications

  • Editing your work and that of others

  • Translating complex technical and analytical concepts into clear, concise, plain English text and visual content

  • Coding in XML at a basic level (nice to have - not required)

  • Working with Word, PowerPoint and Excel in the Microsoft Office Suite, Image and Video Screen capture software, such as SnagIt and Adobe Acrobat Writer/Reader

  • Organizing multiple, simultaneous projects and requests

  • Participate and attend all meetings and ceremonies (PI Planning, Sprint Demos) related to the Agile development process

Background Experience:

  • Bachelor’s or Master’s Degree in Technical Communication (English), Computer Science, Healthcare Admin, etc.

  • Proven professional experience in technical writing/software documentation

  • Excellent verbal and written communication skills in English

  • Strong knowledge of Content /Document Management System, such as Help+Manual

  • Experience working with issue tracking software

Benefits Program:

Benefit eligibility may vary by position.

Candidate Privacy Information:

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Clinical Licensure Required: