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Wolters Kluwer Technical Writer (Instructional Designer) in Phoenix, Arizona

Job Description Summary

Coordinates with writers, producers, and other contributors to the product to ensure consistency in style, tone, and quality. Writes and clarifies copy by consulting with publishers/editorial department on content style, and format. Ensures that each content and learning product are prepared according to specifications.

Job Description

Basic Function

The Technical Writer for the Content & Learning team participates in cross-functional collaboration to deliver learning programs that promote TeamMate products to customers, employees, and partners. This role is responsible for understanding and balancing the business requirements and learner needs to support the delivery of high-quality learning products. The Technical Writer uses adult learning principles and instructional design best practices to develop training to be delivered via the appropriate mode of delivery; virtual Instructor Led, Instructor Led, self-paced eLearning, video, and blended training.

Essential Duties and Responsibilities

  • Create learning to support customer adoption and usage of TeamMate+ software products.

  • Support the learning team in delivering high-quality learning products on cadence with frequent software development releases.

  • Create engaging learning activities and compelling course content that enhances knowledge transfer and retention.

  • Collaborates with subject matter experts to identify target audience’s training needs.

  • Develop instructional goals and create content to meet them.

  • Help implement and improve documentation and training processes in the organization.

  • Support all phases of training development projects from initiation through evaluation.

  • Apply adult learning principles and instructional design best practices.

  • Develop exercises and activities that enhance the learning experience.

  • Create supporting material/media (audio, video, simulations, role plays, games etc.)

  • Propose the criteria used to judge learner’s performance and develop assessment instruments, as needed

  • Deliver Train the Trainer sessions to facilitators.

  • Deliver training to customers, as needed.

  • Gather and implement feedback on documentation from end users such as external customers, professional services consultants, and customer support.

  • Maintain project documentation and course folders.

  • Assist with Learning Management System administration.

Job Qualifications

Education: Degree in instructional design, educational technology, English, or 2 -3 years of equivalent experience as an Instructional Designer.

Required Experience:

  • Ability to write effective copy, instructional text, audio scripts/video scripts and storyboards

  • Proven working experience in instructional design

  • Experience with authoring tools such as Articulate 360 (or the applications contained within it), Camtasia, and/or Captivate

  • Proficiency with Microsoft Word, PowerPoint, and Excel

  • Ability to learn new applications and systems quickly

  • Knowledge of learning theories and instructional design models

  • Lesson planning skills

  • Working knowledge of Learning Management System technology

Nice to Have:

  • Developing training in the context of a software company a huge plus

  • Basic HTML and Flash programming knowledge

  • Visual design skills (Dreamweaver, Photoshop, Illustrator)

Travel Requirements: Less than 10%


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.