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Phoenix Children's Hospital Supv, Cash Management in Phoenix, Arizona

Supv, Cash Management

Position Details

Department: CORP | Physician Revenue Cycle

Category: Patient Financial Services

Location: Phoenix

Posting #: 573305

Date Posted: 4/7/2021

Employee Type: Regular

Position Summary

The position is responsible for supervising the payment posting and refund teams within the central services area. The position is responsible for retrieving, balancing and posting the lockbox payments as well as all the ERA’s for professional and facility payments. The position is also responsible for processing of refunds for professional and facility entities. The position oversees the daily operations of the cash management staff. The position demonstrates excellent customer service and technical skills in Patient Financial Services and management of information, process, workflow and technology. The supervisor serves as a leader within Patient Financial Services with commensurate authority in accordance with organizational policies and procedures.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team

  • Excellence in clinical care, service and communication

  • Collaborative within our institution and with others who share our mission and goals

  • Leadership that set the standard for pediatric health care today and innovations of the future

  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  • Supervises the daily balancing of cash and verify the controls for cash application functions in addition to quality control of manual payment postings and electronic funds transfer banking information for accuracy.

  • Ensures daily cash receipts, non-cash transactions, adjustments, denial posting, write-offs, and refunds are reviewed and processed daily for PCP, PCH, and PCMG. Monitor daily cash transfer process for the organization to ensure funds are posted to the correct entity

  • Supervises and monitors daily volumes, assigns and distributes workloads to the team. Ensures all unidentified payments are researched and posted.

  • Ensures team members scan all remits and denials to the imaging system for uploading to the patient’s electronic record in Quanum. Ensures liability accounts are worked daily and educates team members on findings to reduce liability account posting.

  • Supervises and reviews accounts on the Credit Balance report to ensure refunds and /or adjustments are posted in a timely manner. Monitors staff entries to ensure the integrity and accuracy of cash and accounts receivable transactions. Checking both hospital and professional accounts to resolve any outstanding patient balances before issuing refund.

  • Performs quality control review of patient/insurance refund entries to ensure work complies with all cash related procedures and financial control policies set by the finance department.

  • Ensures daily and monthly cash reports are accurate and completed in a timely manner.

  • Monitors unallocated report to ensure accounts are resolved daily. Reports unresolved liability accounts to management on a weekly basis.

  • Ensures all zero pay EOB’s are processed monthly for both professional and facility claims

  • Assists with progressive discipline with regards to attendance, performance and all aspects of department and organizational policy.

  • Responsible for department`s overall performance and for motivating team members to exceed department goals and objectives. Develops streamline processes and brings structure to the department.

  • Mentors the team through positive reinforcement of processes.

  • Performs miscellaneous job related duties as requested.

Phoenix Children’s Hospital is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. Phoenix Children’s also provides aids and services to people with disabilities to communicate effectively with us.