HonorHealth Sr. Surgical Scheduler- Full Time- Days- Centralized Scheduling- Telecommute in PHOENIX, Arizona
HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers.
HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve.
Job SummaryA SR Scheduler-Surgical acts as first point of contact to all customers and is responsible for all areas of departmental activities including scheduling of new and established appointments for various high level medical, radiology and surgical procedures. This job will help prepare and educate patients for their preoperative procedures, coordinates procedure/operating rooms, schedules of specialists/surgeons, and assistants needed for the procedure. Gathers and records financial and insurance information. Performs a variety of diversified administrative duties for the department as requested and consistently demonstrates positive customer service skills.
Schedules surgeries and high level procedures according to procedure and knowledge of physician privileges, block times (when appropriate), acquiring pertinent patient data, and verification of physician requests. May identify variances, opportunities and addresses areas of concern to ensure appropriate and accurate charging for surgical services. May post and process surgical charges, including the utilization of materials, supplies and implantable devices (and related regulatory information) into the designated computer system as necessary to remain within hospital guidelines and performs journaling by entering/transcribing data as needed.
Registers patients, gathers demographic, medical and financial information critical to overall patient care and reimbursement. Determines insurance coverage and obtains prior approval for preoperative testing to comply with payor contract requirements avoiding non-compliant penalties to patient, hospital and physicians. Contacts appropriate surgical patients to schedule preoperative classes, education, and testing appointments (if applicable). Processes pre-registration accounts 24 – 48 hours prior to patient’s admission and initiates patient’s medical record. Distributes registration documents to appropriate staff/department. Obtains signatures for patient medical authorization and financial responsibility.
Verifies material resources, instruments, and equipment are available to provide optimal physician and patient care.
Provides coordination and information to all disciplines and departments to ensure efficient and effective workflow. Coordinates surgery and procedures schedule with appropriate department/anesthesia office according to departmental guidelines. Runs daily reports to meet the defined needs of the management team, such as charge audit and charge capture reports, etc. Performs other duties as assigned.
EducationHigh School Diploma or GED RequiredExperience1 year of related experience in healthcare related scheduling/clerical with ICD9, CPT coding and knowledge of health care plan requirements Required Licenses and Certifications May require completion of medical terminology class within 6 months of hire Required