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Wells Fargo Solutions Center Lead / Efficiency Tooling - Business Support Manager 5 in Phoenix, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The DMI Administration function reports to the Chief Data Officer and is responsible for driving and coordinating internal DMI operations, including planning, financial and resource management, process risk and control management, program management, and DMI audit/regulatory relations.

The Solutions Center Lead will report to the Head of DMI Administration and will manage a team of project managers, business analysts, and solutions architecture/development and end user support SME’s:

Primary responsibilities include:

  • Develop and maintain a strategic road map of DMI business tools that anchor to Data Strategy objectives and help to gap any requirements as foundational tools are stood up by Data Technology.

  • Coordinate across DMI business groups to interpret/drive requests for business workflow and efficiency tooling solutions, while ensuring strict alignment across inventory of DMI internal tool development, credibly challenging any duplicative or overlapping solutions.

  • Provide ongoing executive communications and reporting to Chief Data Officer on progress and alignment of shared tooling development within the context of support for the enterprise data strategy transformation.

  • Manage a shared service model that provides a one-stop shop for DMI employees needing support in the following areas: workflow development, form development, webpage design, site migrations, etc.

  • Manage and strengthen relationships with Technology teams, ensuring proper prioritization and transparency of work efforts.

  • Develop processes and procedures for standardized solution development.

  • Drive design and implementation of process improvements across DMI to increase efficiencies in operational processes, reduce risk through standardized approaches, and drive continuous improvement as a DMI discipline.

  • Guide consultations with partners to identify and define business requirements and translate business needs into complex analysis designs and recommendations.

  • Manage the technical build-out, development, and/or support of platform-based solutions, databases, query tools, reporting tools, BI tools, etc. that enable data capture, analysis, and/or data visualization.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 8+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning

  • 4+ years of management experience

  • 4+ years of financial services industry experience

  • 6 + years of experience gathering business requirements from various sources including end-users and stakeholders

  • 4 + years of senior leadership experience collaborating at the executive level

  • 3+ years of experience leading enterprise wide implementations

  • 5+ years of process improvement experience

  • 3+ years of strategy consulting experience

Desired Qualifications

  • Ability to present complex material in a digestible, consumable manner to all levels of management

  • Ability to work across multiple lines of business leading large scale initiatives

  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

  • Excellent verbal, written, and interpersonal communication skills

  • Good analytical skills including analyzing complex data

  • Knowledge and understanding of Information Technology consulting in the financial services industry

  • Knowledge and understanding of technology governance

  • Management consulting experience at a top-tier consulting firm

  • Experience communicating and presenting complex information to multiple levels of the organization

  • Experience managing complex projects in a large enterprise environment

  • Experience consulting with internal clients and business

  • Experience leading complex change initiatives

Other Desired Qualifications

  • Experience with: SharePoint Online, Microsoft Teams, Atlassian Tools (Jira/Confluence)

  • Knowledge and understanding of financial industry compliance requirements

  • Experience managing intake pipelines and prioritizing complex initiatives with multiple downstream stakeholders

Job Expectations

  • Ability to travel up to 10% of the time

Street Address

AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ

GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA

NC-Charlotte: 11625 N Community House Road - Charlotte, NC

NC-Charlotte: 401 S Tryon St - Charlotte, NC

TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX

MN-Minneapolis: 600 S 4th St - Minneapolis, MN

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Company: Wells Fargo

Req Number: 5599382-1

Updated: 2021-09-17 02:00:05.270 UTC

Location: Phoenix,AZ

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