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VMware Senior Manager, Strategy & Planning - Opportunity for Working Remotely in Phoenix, Arizona

The Customer Success Strategy, Planning and Business Services team is looking for Senior Manager responsible for supporting the Customer Success strategy development/execution, as well as program managing key business initiatives. The Strategy & Planning Senior Manager will work on key priorities for the Customer Success Leadership team and work with teams within Customer Success and across VMWare ranging from delivery, operations, finance, and planning.

As a member of the team, you will be responsible for developing and executing strategic & operational initiatives, and influencing the ecosystem through excellence in communication:

  • Support the definition & communication of the Customer Success Strategy

  • Support the development of Roadmap and Operational Plan

  • Support / drive CS planning process, align priorities and investments with leadership, and interlock with Finance and corporate planning teams

  • Responsible for analytical projects e.g., coverage models, target account lists, propensity analysis to support CS strategies

In addition, you will be responsible for program managing select initiatives through successful launch & delivery

  • Establish partnership/advisory relationship with program sponsor and key stakeholders

  • Develop and execute detailed project plans, schedules, dependencies, critical paths and other required project collateral.

  • Drive critical project management gates and phases to align with execution deliverables and dedication to outcomes

  • Lead project teams and organization resources to ensure collaboration across teams, programs and projects.

  • Clearly communicate project status and risk, anticipate blockers and formulate a plan to mitigate to working team

Required Skills

  • 8 years+ related experience, MBA preferred

  • Top strategy consulting, or Corporate/BU/Sales Strategy & Planning in a tech firm

  • Strong analytical and problem-solving skills, ability to think strategically and creatively, exercise judgment, and synthesize into a compelling story (written and verbal) to gain buy in and drive outcomes

  • Ability to analyze and create forecasts, budgets, and business cases and deliver insights that link financial models to business strategies

  • Excellent organization skills; experience maintaining detailed project plans, meeting deadlines, and proactively surfacing risks and issues

  • Passion for Customer Success and delivering value-realization outcomes to our customers

  • Deep empathy for stakeholders and customers

  • High energy and comfort working in a fast-paced, start-up style environment

Category : Business Strategy and Operations

Subcategory: Strategic Planning

Experience: Business Leadership

Full Time/ Part Time: Full Time

Posted Date: 2021-07-21

VMware’s Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere – whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.