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American Express Senior Analyst-Product Development in Phoenix, Arizona


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Enterprise Marketing Platforms & Solutions (EMPS) teams at American Express are focused on powering experiences that make customers feel the AXP brand promise come to life. We have a global and Enterprise wide remit, working closely with teams to deploy mobile, web, commerce and push experiences to meet the growing needs of our customers globally and across all lines of business.

We're looking for an experienced and dynamic Product Analyst to join the Enterprise Eligibility Product team in EMPS. The ideal candidate will have experience with clearly articulating Business vision with powerpoint based story telling skills and supporting technical acumen to perform this role. This role will work with the scrum teams and will be responsible for documenting and delivering capabilities that drive platform growth and innovatively improve customer experiences. The Product Analyst will partner closely with a team of Product managers and engineers and effectively deliver to multiple stakeholders across the organization.


  • Work with scrum teams responsible for POD and POA Eligibility Platforms (primarily the audience targeting, segmentation, CRM and data components of a MarTech stack) and associated responsibilities including:

  • Document detailed requirements in the form of both user stories and graphical presentations, and deliver against them for “Run the business” and “Grow the Business /Transformation” activities, particularly in deployment of real-time capabilities

  • Continue and accelerate the rollout of SAFe/Agile/Lean Business practices within the team

  • Collaborate with business partners (with and outside the team) to flawlessly execute against key business priorities

  • Identify areas of potential opportunities related to processes and platform and deliver continuous improvements


Minimum Qualifications

  • Bachelor's Degree or 2 years of work experience.

  • Minimum Experience Requirement: 6 months of experience.

General Qualifications

The successful candidate must have demonstrated experience driving practical, successful solutions for integrations and communication platforms. The position requires the ability to assess complex and diverse information platforms to drive business performance and show clear benefit to the business.

This position also requires the following:

  • Strong communication skills combined with an ability to interact effectively with technical, and non-technical, stakeholders

  • Proven track record with producing graphical representations of consumer-facing product(s) and a core product vision

  • A solid understanding of application architecture and types of integrations (streaming, batch, real-time, etc)

  • Background in product, capability, stakeholder and project management

  • Self-motivated individual who is able to combine exceptional problem-resolution and critical thinking skills with an ability to apply a business lens to recommendations

  • Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus

  • Proactive collaborator with excellent communication skills and the ability to engage, influence, and inspire partners and stakeholders to drive decision making and alignment

  • Passion for excellence in people, processes and products

  • Have an optimistic attitude who is passionate about fostering a tribe-like culture with product, engineering, and solution design

  • Enjoy a high pressure, fast-paced environment

  • Background in customer marketing, API technologies, SAFe/Agile/Lean Business practices, and/or analytics a plus

Come join us if you are interested in taking the lead in product development and making a difference in our customer's lives and experiences.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Risk

Primary Location: US-Arizona-Phoenix

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 21017281