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Transdev Road Supervisor/Dispatch in Phoenix, Arizona

Overview

Join the Transdev team and begin a new career in the people moving industry. Phoenix Transit is an essential critical workforce and we are hiring for an experienced, friendly and professional Operations Supervisor to perform a variety of functions to ensure that quality transportation service is efficiently delivered to our customer, in both the office and on the road.

Why work for us?

  • Competitive Pay

  • Advancement Opportunities

  • Medical, Dental, Vision, Disability and Life Insurance

  • 401K With Employer Match

  • 14 Paid Holidays

  • Paid Sick Leave

  • Paid Vacation

  • Commercial Driver’s License Training Provided

  • Great Coworkers!

Responsibilities

  • Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev that utilize company services.

  • Performs dispatching activities, operations communication, and assignment of drivers to obtain optimum use of facilities, equipment, and human resources.

  • Dispatches replacement buses for vehicles involved in accidents and buses and operators for special services.

  • Supervise and instruct bus operators with regard to safety, service, and scheduling.

  • Ensure schedule compliance

  • Assure that all routes are covered utilizing appropriate vehicles, personnel, equipment, and information.

  • Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.

  • Monitor and enforce system for compliance with State and Federal regulations, Company policy, and the Collective Bargaining Agreement.

  • Directly responsible to supervise and assist in special promotions, projects, and events if service is impacted at all.

  • Ensure a safe environment for the operation of service.

  • Responsible for ensuring that discipline is issued in a timely manner and in accordance with established policies and procedures.

  • Partner with Human Resources, Training and Safety on employment and development decisions.

  • Investigates accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports.

  • Generate accurate operational records for the purpose of reporting and analysis.

  • Responsible for filling open runs daily, including calling in operators from home, having supervisors drive, covering open runs and projecting manpower needs.

  • Responsible to meet the minimum hours of revenue and efficient use of overtime.

  • Coordinates and cooperates with maintenance personnel to ensure efficient bus allocation to meet revenue service requirements.

  • Responsible for the coordination of operational supervisor staff that are assigned to the Operations Control Center, Field Operations or both.

  • Investigates accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports.

  • Perform day-to-day dispatch services from the Operations Control Center and various field locations

  • Directly supervises bus operators and ambassadors. Carries out supervisory responsibilities including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Accountable for all “Essential duties and responsibilities” listed above

Qualifications

What you will need?

  • Must be a minimum of 21 years of age.

  • High school Diploma or General Education Degree (GED) and two years related experience and/or training. College coursework preferred.

  • Excellent verbal and written communication skills. Bilingual communication skills a plus.

  • Must be able to read a map and possess knowledge of the service area.

  • Must be able to work flexible hours.

  • Excellent customer service skills required.

  • Able to present information one-on-one and small group situations to customers, clients, and other employees of the organization.

  • Microsoft Office experience required. Excellent Excel and Word skills preferred.

  • Within 30-days of hire, must have Class B or higher Commercial Driver’s License with Passenger endorsement. Must be able to obtain and maintain Department of Transportation physical examination.

  • One-year relevant experience preferred or any equivalent combination of education and job experience that demonstrates the ability to successfully do the job.

Pre-Employment Physical:

Must undergo a pre-employment drug test and physical by a company appointed physician/facility and receive clearance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. The employee is frequently required to lift up to 50 pounds. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the environment is moderate.

How we are keeping our employees and customers safe?

  • Strict adherence to CDC Guidelines

  • Enhanced vehicle cleaning/disinfecting measures with concentrated focus on high frequency touch areas

  • PPE Distribution (Hand Sanitizer, masks, gloves)

  • Social Distancing Enforced

  • Enhanced facility cleaning/disinfecting measures with concentrated focus on high frequency touch areas

About us:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

If you have any questions, please contact Human Resources at 602-229-4700.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_

Drug free workplace.

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Locations US-AZ-Phoenix

Posted Date 2 days ago (7/22/2021 1:30 PM)

Requisition ID 2021-15210

Position Category Other

Internal Reference 609

Company/Division Transdev Services

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